Not resolved
1.3
Details
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Website
1 comment

I paid to have my phone activated on 9/7/17, the young man told me it would take a couple of hours to activate my phone.My phone was not activated until 9/18/17.

Of course I'm satisfied and I'm happy. Now moving forward, last Monday, 10/2 I received a text saying my plan would expire on 10/7/17. I'm confused by all of this because it hasn't been 30 days since I received service. I called customer service, I spoke to 4 different reps and a "supervisor".

And I was told that since I paid for it on 9/7/17 that counted towards my 30 days.

I explained over and over that the service was not activated until 9/18/17.So I lost 10 days of service due to the company not being able to "activate" the phone.

Review about: Simple Mobile Alcatel Cell Phone Activation.

Reason of review: Poor customer service.

Had an Experience with Simple Mobile?

Write a review

Comments

Terms of Service
Post Comment
Cancel
MariaSM
#1378078

Hi.I'm Maria from SIMPLE Mobile.

I'm sorry for the inconvenience that you have experienced.

Let me help you to resolve the problem.Please send us an email with your account information to simplemobile@fb-tracfone.com and we will gladly help you.

You May Also Like