Not resolved
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy

I paid to have my phone activated on 9/7/17, the young man told me it would take a couple of hours to activate my phone. My phone was not activated until 9/18/17.

Of course I'm satisfied and I'm happy. Now moving forward, last Monday, 10/2 I received a text saying my plan would expire on 10/7/17. I'm confused by all of this because it hasn't been 30 days since I received service. I called customer service, I spoke to 4 different reps and a "supervisor".

And I was told that since I paid for it on 9/7/17 that counted towards my 30 days.

I explained over and over that the service was not activated until 9/18/17. So I lost 10 days of service due to the company not being able to "activate" the phone.

Product or Service Mentioned: Simple Mobile Alcatel Cell Phone Activation.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Oct 10, 2017.
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Hi. I'm Maria from SIMPLE Mobile.

I'm sorry for the inconvenience that you have experienced.

Let me help you to resolve the problem. Please send us an email with your account information to and we will gladly help you.

to MariaSM #1488446

I’m experiencing the same thing. I brought my iPhone to a shop that sells simple mobile and paid all the fees, 50$ plan and was told everything was good but I had to wait a little while for my phone number to be routed over.

It’s been since yesterday early afternoon and I still have nothing. I’m going to get in a lot of trouble at work for missing emergency on call calls. Indeed this fixed yesterday.

Adam Moore, (816) 332-5510 in Kansas City mo 64155. Email:

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