Product: Simple Mobile Mobile Phone Service Clear all filters (26 of 26 reviews match)
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Simple Mobile - Cell & Data Coverage BAD

Purchased BYOP Sim.T mobile phone S8+. Cell 1 to no bars.Data not true 4g.Switched to Verizon prepaid wireless,All bars and quick data.Tmobile at 98445 is terrible coverage.Never Again.
3.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Simple Mobile Mobile Phone Service
#1230689
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My family switched to simple mobile three weeks ago and we all have missed important calls that have never rang through, no voicemail notifications showing up so need to constantly check it throughout the day, and texts randomly show up an hour late or not at all....
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MariaSM
MariaSM

Hi. This is Maria from SIMPLE Mobile. I have read your post and I would like to apologize for the inconvenience you have gone through. We highly respect the decision you have ...

3.2
Product
Simple Mobile Mobile Phone Service
#1224895
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Simple mobile over charged me 169 dollars to add a 25 dollar line. After countless hours im talking about 25 or more hours on the phone to get my money back. After getting 4 seperate refunds they still owed me money instead of refunding me the rest of the money they...
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MariaSM
MariaSM

Hi User75612207. This is Sam from SIMPLE Mobile. We are sorry to hear about your experience. Kindly allow us to help you with your issues and provide you with the best possibl...

1.6
Product
Simple Mobile Mobile Phone Service
#1211568
Reply to reviews
I checked the coverage map before paying for a months service and they showed 4g in my area .When I activated my phone the signal was very poor and sometimes lost signal altogether. Then, I called tech support to see what might be done and after being on with them for...
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MariaSM
MariaSM

Hi. This is Maria from SIMPLE Mobile. I see you need help with your phone. Please chat with us using this link Simple Mobile http://bit.ly/2EETNDo. For your convenience, our r...

Product
Simple Mobile Mobile Phone Service
#1178154
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Simple Mobile - Bad service

I just got the $50 plan very very bad service everyobody try to call me they said it goes straight to voicemail when i try to call people it take about 2 minutes before it connected i had simple mobile in the past and it was not like now im stuck with this service for a whole month
3.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Simple Mobile Mobile Phone Service
#1159932
Reply to reviews
When I paid my bill for the month of November I accidentally selected the wrong service.So I called customer service and ask them to change it to the other plan I really wanted which was the same price. The "representative" I spoke to said that they made the change and...
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Anonymous
Michael young

Seems as though they do this to a lot more than just you I’ve been a customer for almost a year and have had many horrible experiences this most recent being the worst. They h...

MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us an e...

1.6
Product
Simple Mobile Mobile Phone Service
#1139743
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Since I switched to Simple Mobile, I've been on the phone with customer service for over three hours. I enrolled in auto re-up about halfway through my first 30 days, and was charged promptly on the first day of the new month. But my 1GB of data didn't reset, and my...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. To resolve the ...

1.1
Product
Simple Mobile Mobile Phone Service
I liked
  • I am very unsatified
  • Very very very unsatisfied
I didn't like
  • Customer service unable to fix simple issue
  • No access to phone account
  • Poor customer service
#1137021
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I then asked one of the managers how much usage was used 3days ago (knowing my phone was not able to even come on) she replied I used 40 min and 3000 mb I laughed and told her she was lieing and the manager hung up on me! They are scamming us out of Data! Leave this...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

Product
Simple Mobile Mobile Phone Service
#1110897
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I live in Tampa, FL.We were hit by Hurricane Irma a couple weeks ago. I've been with Simple for a while off and on. My service was fine. Now I can receive calls (sometimes) but not make any outgoing calls from home. My net works ok but can't make calls. This all...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.2
Product
Simple Mobile Mobile Phone Service
#1108399
Reply to reviews
I switched to another provider a day before my last day of service with simple mobile and too bad that I had setup a auto reup with them so simple mobile still charged me for the the follow month that I not with them anymore. I called them to asked for my refund and...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

2.6
Product
Simple Mobile Mobile Phone Service
#1102890
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