Product: Simple Mobile Mobile Phone Service Clear all filters (21 of 21 reviews match)
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When I paid my bill for the month of November I accidentally selected the wrong service.So I called customer service and ask them to change it to the other plan I really wanted which was the same price. The "representative" I spoke to said that they made the change and...
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Anonymous
Michael young

Seems as though they do this to a lot more than just you I’ve been a customer for almost a year and have had many horrible experiences this most recent being the worst. They h...

MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us an e...

1.6
Product
Simple Mobile Mobile Phone Service
#1139743
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Since I switched to Simple Mobile, I've been on the phone with customer service for over three hours. I enrolled in auto re-up about halfway through my first 30 days, and was charged promptly on the first day of the new month. But my 1GB of data didn't reset, and my...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. To resolve the ...

1.1
Product
Simple Mobile Mobile Phone Service
I liked
  • Very very very unsatisfied
  • I am very unsatified
I didn't like
  • No access to phone account
  • Customer service unable to fix simple issue
  • Poor customer service
#1137021
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I then asked one of the managers how much usage was used 3days ago (knowing my phone was not able to even come on) she replied I used 40 min and 3000 mb I laughed and told her she was lieing and the manager hung up on me! They are scamming us out of Data! Leave this...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

Product
Simple Mobile Mobile Phone Service
#1110897
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Simple Mobile - Terrible provider

#1085619
Will not transfer phone to other carrier. Paid 400 for a usless iphone se. Customer service is a bunch of morons and scamers.
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Simple Mobile Mobile Phone Service Review

#889797
1.3
Details
I had a plan of $60 unlimited talk text data. I am using it from last 3 months but this time i reup it is too slow data speed i had a talk with customer care couple of times but same. Very poor service. Don't buy simple mobile.
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Simple Mobile Mobile Phone Service Review

#845706
I paid my bill this morning and I still can't receive or make any phone calls. I'm upset that I keep paying my bills for problems to occur.
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I live in Tampa, FL.We were hit by Hurricane Irma a couple weeks ago. I've been with Simple for a while off and on. My service was fine. Now I can receive calls (sometimes) but not make any outgoing calls from home. My net works ok but can't make calls. This all...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.2
Product
Simple Mobile Mobile Phone Service
#1108399
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I switched to another provider a day before my last day of service with simple mobile and too bad that I had setup a auto reup with them so simple mobile still charged me for the the follow month that I not with them anymore. I called them to asked for my refund and...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

2.6
Product
Simple Mobile Mobile Phone Service
#1102890
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Have had simple mobile for last 6 years. Not a gadget person, normally make very few calls as i mostly use calling cards to phone abroad, don't use social media just basic googling, very few text messaging. Not much to complain about for most part but the last four...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.9
Product
Simple Mobile Mobile Phone Service
#1102036
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I live in Kansas city.Near Kansas river there are no signals. very bad service. I am going to switch this service to some other. Data package not working, sometimes call disconnect in the middle due to loss of signals. I will prefer buying another carrier and toss this...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

Product
Simple Mobile Mobile Phone Service
#1101102
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A day before it hit simple mobile just stop working. No data no calls or text. 4 days later data works but calls drop. I end up using all my data to contact my family to let them know I'm safe. End up talking to simple mobile to see if they can help me with the...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.6
Product
Simple Mobile Mobile Phone Service
#1100500
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I am with simple mobile for the past 8 years. Since July 1st 2017 I stopped getting 4g internet I now only get GPRS. Phone service has become horrible, when I send or receive calls the person on the other end cannot hear me. I get missed and dropped calls. SIMPLE...
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Anonymous
Deb

I have the same exact problem with Ultramobile. They told me it was the T-Mobile towers that were upgraded and that my whole family would have to purchase new phones. Are yo...

plxjammerplx_84
plxjammerplx_84

Just change service and go with Metropcs, they offer unlimited 4G LTE for $50. I'm gonna get the $99 ZTE ZMAX PRO as it's more than sufficient for my google maps needs and str...

2.7
Product
Simple Mobile Mobile Phone Service
#1079430
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I purchased a simple mobile phone ,,plan and sim card ,,,,called got everything set up ,,,then she says oh your sim wont work we will have to send you one ,,,,umm ok ,,,so it came today call again everything is set an ready to go turn your phone off then back on,,,ha...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.To resolve the problem, please send us an email with your account information to simplemobile@fb-tracfone.com. Than...

Product
Simple Mobile Mobile Phone Service
#1074088
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