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I have a 60.00 dollar plan with simple mobile and that includes a hotspot.....they stole my money and they lied about giving me service...DONT WASTE YOUR TIME ...SIMPLE MOBILE WILL TAKE YOUR MONEY AND WILL NOT GIVE YOU ANY SERVICE ...I HATE THE COMPANY AND THE COMPANY SHOULD BE SHUT DOWN DUE TO FRAUD .THE CUSTOMER service IS SO RUDE ...AND THEY NEVER HELP YOU ;THEY WILL SAY HELLO ARE YOU CALLING ABOUT NUMBER ENDING IN 0117 '? AND THEN YOU SAY YES ...THEY WIL LISTEN TO YOUR PROBLEM AND THEN "SAY OK MS WE ARE GOING TO TRANSFER YOU TO THE DEPARTMENT THAT CAN HELP YOU WITH YOUR PROBLEM "..THEN SOMEONE ELSE WILL ASNSWER AND SAY THE SAMETHING "SMH AND THEN THEY SAY WE GOING TO TRANSFER YOU TO TECHNICAL SUPPORT "SMH NOW AFTER THAT THEY GOING TO SAY YOU USED UP ALL YOUR GIGS ....AND THEN YOUR TRYING TO FIGURE OUT HOW IF YOUR SERVICE WAS NEVER WORKING IN THE FIRST PLACE ...SMH DONT WASTE YOUR TIME WITH THIS COMPAMNY YOU WILL BE ANGRY ...THIS WILL GO ON FOR MONTHS AND THEY ALWAYS ACT LIKE THEY WANNA HELP AND ALL THEY DO IS SAY *** THE CUSTOMERS

Product or Service Mentioned: Simple Mobile Technical Support.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jan 07.
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MariaSM
#1416915

This is Maria from Simple Mobile. I see you need help with your phone number.

Please chat with us using this link http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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