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I called simple mobile on 5/28, to ask why they suspended my service while overseas and cancelled the SIM card, after calling to request my $5 credit for autopay credit not getting applied. They hung up the phone on me and suspended the service. They claimed the...
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RadiantPerch
RadiantPerch

I will attempt 1 last time to chat with simple mobile again, but The times I’ve attempted was useless

MariaSM
MariaSM

Hi experiencedcod. My name is Maria from SIMPLE Mobile. We apologize for the trouble you've encountered with our customer service. We'd like to take a closer look into what's ...

1.0
I didn't like
  • No access to phone account
  • Poor customer service
#1266242
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I've had Simple Mobile for months with no problems. Two days ago I went to re-up my plan through the app, and it said error reject at the end of the complete purchase screen. Then I saw that the money was taken from my account, but my service was not restored. I...
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1.4
#1266237
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We switched to Simple Mobile one month ago and paid $50 each for our 3 lines-although we initially signed on for a family plan for $100. We were told, that is how it works, for the first 30 days- we have been receiving notices about cancellation of our services for the...
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MariaSM
MariaSM

Hi. This is Maria from SIMPLE Mobile. We are sorry for the trouble that you have experienced with the service. Let us further check on it and get it resolved. Please chat with...

1.0
#1266049
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Simple Mobile - No phone service my bill was paid

My phone is shut off, I paid the bill ,May 24th
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1265661
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Simple Mobile - My phone is off I paid the bill

I paid the bill on May 24th and my phone is off .
#1265660
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I always missed my important calls due to bad network signals. Internet is hardly working. Sometimes I am not even able to look up the address on the google map. I am mentally very upset. The customer service is a nightmare! This month they charged me twice on the day...
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AlexTrac
AlexTrac

Hi, anonymous. This is Maria from SIMPLE Mobile. We're sincerely sorry for the inconvenience you have experienced with our service. As a consumer, we understand your frustrati...

1.0
#1264793
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Simple Mobile - Wi-Fi does not work

Simple Mobile - Wi-Fi does not work
Wifi does not work if you are in a car. The reception sucks so bad. The rep that sold us the phone insists that we must be doing something wrong. Not!!! I cant wait until our 30 days are up so i can switch to a diff carrief
1.6
Details
Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1261627
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I got Simple Mobile for my *** because it would be a great option as oppose to adding him to our account. We had our own phone so we simply purchased a SIM card and it was installed by a cellular provider dealer in a store. The first few days the phone worked fine...
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MariaSM
MariaSM

Hi. My name is Maria and I work with SIMPLE Mobile. Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a look on ...

#1260666
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Contacted them just now because I am having trouble with wifi since activating the phone. Phone will not connect to internet even with data plan. Tech supports suggestion, which came slowly, was to "turn wifi off then back on" Really? Then was rude and said they would...
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MariaSM
MariaSM

Hi. This is Maria from SIMPLE Mobile and I have read your post in this blog.I apologize for the inconvenience you've encountered with the phone's Wi-Fi connection and our cust...

2.4
I didn't like
  • Service not working properly
  • No technical support
  • Customer service
#1256551
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Simple Mobile - Deactivation after multi line payment
Simple Mobile - Deactivation after multi line payment
Wow, Every month there is a problem on everything.Un fn real.I for the first time wanted too just pay online instead of sitting on the phone for 45 minutes talking to arakman.I even was warned by my wife that something fd up will happen and yet again it’s happened and...
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MariaSM
MariaSM

Hi. This is Maria from SIMPLE Mobile. I sincerely apologize for the inconvenience you may have experienced. I see you need help with your phone. Please chat with us using this...

2.7
#1256013
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