Simple Mobile
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Money grabbing,pure garbage service, horrible customer service
Simple Mobile is absolutely terrible. I called to add more data since my internet was exceptionally slow for some reason, and it didn't change a thing.
My internet is still incredibly slow. I called them and no one could provide a concrete answer other than to turn off your phone blah, blah, blah. I was then referred to a specialized team who couldn't do anything either, repeating that I've used up all my data even though I just purchased more data five minutes ago! I tried to request a manager or something, but I got nowhere.
Eventually, my calls kept getting dropped. I couldn't get a straight answer.
I am requesting a full refund immediately and moving on to another carrier. This service is unacceptable.
- Everything about the company
Preferred solution: Full refund
User's recommendation: Never
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Device
DonI purchased a week ago, never saw anything but 2 red bars the full week. Ive rebooted it, my phone, my laptop and tv.
Still nothing. Called customer service. 3 calls in a half hour. First guy pressed buttons in my ear til I hung up.
Called back and got a women who told me the only way to check the device was for me to add more time. I did that. She couldnt figure it out, I asked for my money back and she started saying that the line was getting choppy and then hung up. Finally got someone on the third call that seemed like she succeeded at granting the refund but I wont know for 4-5 business days Best Buy recommended.
Theyre messing up your name Best Buy. Ill see you soon because I want my money back.
This place is a whole scam. Very disappointed.
User's recommendation: Do Not waste your time or money on this hotspot
Hi, Guest-595****. This is Alex from SIMPLE Mobile.
We are sorry to hear that. As your service provider, this is not how we want you to feel and experience. Our main goal is to provide quality service to our valued customers and help them with their concerns. We are hoping that you will give us a chance to redeem ourselves so we can help you out.
Please also know that we are continuously working on improving our procedures, products, and overall services to better serve our valued customers. Feedbacks from our valued clients are extremely important to us. If you have an unresolved issue or concern, don't hesitate to reach out to us. Rest assured, we'll be dedicated to resolve this promptly.
Aside from calling our hotline number you can chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Pharr, Texas
I got l jumped last Sunday after 12am lost all my credit cards and ss
I got and I this located my right shoulder and parole my wallet wit all information and my girls info as well
User's recommendation: Can you please help out I know where they live
Hi, Guest-586****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo y my phone isnt working i paid for a pre paid card
I paid for a 30-dollar refill plan and the phone isn't working. I want to know why it isn't working. I am getting frustrated.
Hi, Shane P Nkk. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
High Point, North Carolina
SCAMMERS! THIEVES!!!!
This is a SCAMMER company! The call center is in India.
They messed up my account. Emailed me saying the wrong phone number WHICH I NEVER ATTACHED A NUMBER BECAUSE IT WAS A MOBILE WIFI UNIT I PURCHASED.
NO MATTER WHAT NUMBER I GIVE THEM THEY CAN'T FIND MY ACCOUNT - WHICH I'M LOOKING AT IN THEIR APP WHEN I CALL THEM. DO NOT TRUST THESE THIEVES!!!
User's recommendation: Stay away! They are incompetent and LIARS!
Hi, Guest-599****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
My acc has been blocked for unknown reasons. I have attempted to get this resolved 13 times in the past two days without success.
I cant get past the auth method because their system cannot handle all of the use cases.
I have had this # for 10+ years. At least I should be able to port my #.
- Affordable pricing
- Terrible outsources customer service with no training
Preferred solution: 1) be able to restore my service OR 2) unblock my number so it can be ported to another company.
User's recommendation: Dont use this company if you plan to keep your number for a long time.
Hi, Guest-250****. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Allow us to investigate this matter again, and give you some realistic options and resolution.
For further assistance, please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of service
I signed up for Simple Mobile for my sister. I first bought a monthly card, then decided to go autopay.
She broke the phone, and because they couldn't send me a code through the phone, they would not let me transfer the service over to a new Simple Mobile phone I purchased for her. They wouldn't look up my account by the credit card it was billed to, or even the MEI number on the phone.
The only way to stop the service was to call my bank and have them block Simple Mobile from any charges. They also wouldn't let me speak to a manager or anyone else.
- Phones are cheap
- Dont care about the customer
- Customer service is horrible
Preferred solution: Stop billing my account and just want to warn customers before they choose simple mobile
User's recommendation: Pick any other company but simplemobile
Hi Rich K Jne. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad servic
I hope this message finds you well. I am writing to you with a heavy heart and a sense of bewilderment over the recent events that have transpired regarding my Simple Mobile account. As a loyal customer eager to settle any outstanding payments, I am at a loss as to why my account has been unjustly blocked.
Numerous attempts to reach out to Simple Mobile have been made on my end. Countless calls have been placed, only to be met with subpar customer service and no resolution in sight. It is disheartening to encounter such obstacles when all I seek is to fulfil my financial obligations promptly.
The frustration and inconvenience caused by this unexpected blockage have left me in a state of confusion. It is inconceivable that after years of being a dedicated customer, I am now faced with such an arduous predicament. I implore you to heed my plea and intervene on my behalf to rectify this unfortunate situation.
In light of these troubling developments, I feel compelled to warn others of the potential pitfalls of engaging with Simple Mobile. The treatment I have received underscores the inherent flaws within their service system and raises doubts about their commitment to customer satisfaction.
I urge you to reconsider any future dealings with Simple Mobile and to tread cautiously when navigating their services. My hope is that by sharing my ordeal, others can be spared from a similar ordeal and safeguarded from the anguish that I am currently experiencing.
I trust in your understanding and your ability to assist me in resolving this matter swiftly. Your support during this challenging time is greatly appreciated, and I look forward to putting this ordeal behind me with your guidance and intervention.
Thank you for your attention to this matter, and I am hopeful that together we can bring about a swift and amicable resolution.
Warm regards,
Preferred solution: Apology
User's recommendation: run run
Hi, oren Wsj. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Terrible terrible
Simple Mobile used to be decent, but now it's just horrible. Don't waste your time or money with them.
The customer service people are absolutely awful, they simply do not listen to complaints, all you get are platitudes that get you nowhere. They have poor English skills and terrible attitudes to go with it. I tried several times to get help with my add-on data, all I got was being transferred to so many people before my calls were dropped. Two days of pure frustration with them and still got nowhere.
Don't get me started with their so-called advanced technical team!
Terrible service. Goodbye, pathetic mobile.
- No contracts
- Horrible customer service
- Terrible add-on scams
- Bad service calls
Preferred solution: Full refund
User's recommendation: Never
Hi, Adilyn Ssa. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Watertown, Wisconsin
I love my ***
If I cant drink, I try to inject, If thats a no go, right into a *** fit! Dont worry! Ill get my point across!
User's recommendation: People that play atop mountains
Hi, Briston Szc. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nieuwegein, Utrecht
My old SIM card not active 00316********
Hi dear,
I sent messages to you explaining my problem but until now, you haven't activated my number. That's why there have been a lot of times I have waited for your answer to activate my number. Thank you.
Hi, Soumia A Pgp. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kensington, Royal Kensington And Chelsea
I want to keep my number to an other company
I want to keep my simple number with Lyca Mobile and transfer my simple number to the Lyca company because I want to have unlimited data for my number. This way, I can use the full internet and I can open YouTube, Google, and a lot of videos.
Hi, soumia a Qpn. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. To transfer your phone number to another company, you must have your account number and your number transfer pin. To get all the information about your account, please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Bad Company Simple Mobile
Simple Mobile customer service and BILLING system, is one of the WORST Customer Services I have EVER encountered !
They keep billing me for a Free ACP Affordability Life line program that I am signed up for. And their system keeps Billing me for the free ACP Life Line program, that is Free.
I have to talk to and get Transfered to at least 3 different customer service agents, before I can get ANYONE to even figure the problem out.
And then they won't Refund me the FULL amount that they billed me for my FREE phone line program !
And the Simple Mobile customer service agents, are from some FOREIGN country; so it is very Difficult to understand what they are saying.
And the Simple Mobile customer service agents, are like talking to ROBOTS !
They keep repeating the same thing Over and Over again ! Simple Mobile customer service agents, are so ANNOYING to talk too !
I am telling you, that Simple Mobile is one of the WORST phone companies around !!!
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do NOT go with Simple Mobile !
Hi, Ken M Ozq. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI set up auto pay to be taken out on the 3rd of the month when I get my disability check and they took it out on June first my bank paid it but charged me a 32$ fee if you set auto pay it should be
The same date every month I live on very little every month now I'm out 32$ which I'll go without food or meds 33$ is alot to me
- I have bee satisfied until they sent in autopay on the 1st instead of the 3rd
Preferred solution: The bank fee paid I had to pay
User's recommendation: Don't set auto pay
Hi, Sandra P Pvn. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSays all I used 100 GB of data in 4 days
Says I used 100 GB of data in 4 days that's impossible and I can't get anybody on the phone live to talk to I don't like this service one get this service d
- Everything about the company
Preferred solution: Full refund
Hi, Carly G Dgg. This is Maria from SIMPLE Mobile.
We certainly know how important to have a working internet especially in our current situation. Please understand that it is never our intention to cause you such distress. We truly understand your dissatisfaction, and we have worked hard throughout the years to deliver exceptional service. Please know that we are continuously working on improving our procedures, products, cell coverages, and overall services to better serve our valued customers.
Feedbacks from our valued clients are extremely important to us. If you have an unresolved issue, don't hesitate to reach out to us. Rest assured, we are dedicated to resolving this matter promptly, and we'll exhaust our tools to help you. If there are lingering questions, please don't hesitate to reach out to us through the information provided below.
Let us take a closer look into what is going on. Your satisfaction is of utmost importance to us, and we value your feedback. Please give us a chance to investigate and resolve your issue. Aside from calling our customer service hotline number, you can also chat with us via this link https://***/contactus?showchat=true.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
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Hi, Rabecca Obr. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.