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I have been using Simple Mobile for 3 years and I have nothing but praise for them. It is very reliable and the most important item for me is that the cost for the service is the same every month, no extras, fees or taxes. What some people might experience is that...
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MariaST
MariaST

Hi anonymous. I am MariaSM and I work with SIMPLE Mobile. We are glad to hear a positive feedback from you. We are working everyday on improving and expanding our products as ...

5.0
I liked
  • No extra costs great support very reliable service
#1049782
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so my internet stopped working mid last month for no reason. the first time i called they told me there were service issues going on in my area. i said ok because things happen and so far my service had been good. i called again when it was time to pay again they told...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

1.1
#1046656
Reply to reviews
On 5/9/17 my data disappeared on my mobile had Wi-Fi no problem so I've been calling since Tuesday and told them about it I know now all the APN Proxes anything you want to know about them I can tell you so tonight finally got a lady on there they had me up and running...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

2.5
#1046053
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Simple Mobile - Really bad

Simple Mobile
#1079788
I was on the phone with a representative from simple mobile for over 10min & she was really rude & unprofessional, couldn't help me at all & she was having some attitude whenever I asked a question. Her id # 526361
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Simple Mobile - Worst service ever!!!!

Simple Mobile
#1076769
1.0
Details
Its been 7 whole days now and i have no service on my phone. I can't send out call, neither can i receive calls nor use the internet. I have been calling customer service using other people's phone and all they've been doing is giving me silly excuses and lies about it'll be fixed and all......this is really upsetting!!! A whole week without any service and they can't fix it
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Advertised vs Delivered
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Simple Mobile - Bad customer service

Simple Mobile
#1070638
1.8
Details
The customer reps was very rude. I was at work while trying to resolve an issue with my service being off for no reason. Not disconnected. I am working so its a little background noise. The CSR told me to stop making noise in the background because its aggravating. Everysince i have had their service its been problem after another. I wouldnt recommend this company to my worst enemy.
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Simple Mobile - No hotspot/tethering feature

Simple Mobile
#1068569
2.7
Details
After reupping my service for the $50 unlimited features. Realized I couldn't use hotspot. Therefore, it's not unlimited, now you have limits. Phoned simple mobile and after 15 minutes of explaining the problem. I'm told I have to purchse the $60 plan and forfeit the $50. What! Throw away 50 bucks. I wouldve paid the $10 difference. Clueless rep and terrible customer service. Yeah I'm switching
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Contacted them because a phone i purchased would not come on. They sent me box and shipping label and said that in order to get a replacement, they needed my phone first. Well its been weeks and no replacement phone or my phone. Have been on the phone with them for...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

#1045153
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I am an avid Simple Mobile user I called again yesterday had this lady on the phone that overbearing and in that no matter what I said her answer was always no I wanted to get a new SIM card for my SIMPLE Mobile phoneTo reactivate he wasn't understanding that I put...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

#1040683
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My monthly charge against my AMEX Creadit Card was successful one day, but the next day my service was cancelled. I initiated an inquiry with my credit card and the payment was confirmed, so I launched an inquiry and chargeback. I called Simple Mobile and provided my...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

I didn't like
  • Poor customer service
#1037474
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Billed my credit card twice on the same day for service which I did not authorize. I called immediately to dispute the charge - which appeared once - and was told it would be removed. However, three days later the charge now appeared TWICE for the same unauthorized...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

1.0
#1036781
Reply to reviews
VERY UNPROFESSIONAL COMPANY!!! APPARENTLY THE CALL CENTER AND CUSTOMER HELP LINE ARE IN OTHER COUNTRIES. I AM HARD OF HEARING AND I CAN' T UNDERSTAND MOST OF THEM. WHEN I ASK FOR ENGLISH SPEAKING OPERATERS THEY HANG UP ON ME. JUST SAYING VERY ANNOYING WHEN YOU CAN'T...
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MariaSM
MariaSM

Hi. I am Maria and I work with SIMPLE Mobile. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your con...

MariaSM
MariaSM

Hi! I'm Maria from Simple Mobile. We are sorry that you're having a problem. Please contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 so we can assist you. Thank you.

4.1
#1029216
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So I called Simple mobile on 3/11/2017 at 8:45 eastern standard time and the representative Abigail was just unprofessional. She told me she is going to look into my account and placed me on hold for 40 minutes. I kept calling her name, but she didn't respond. Simple...
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MariaSM
MariaSM

Hi. I am Maria and I work with SIMPLE Mobile. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your con...

#1019822
Reply to reviews
Extremely bad customer service unwilling to fix any plan problems at all. Once they get you to buy a card,they dont give a *** about anything epescially their customers.i will use their service until my cards run out,but i will not ever do businesd with them again and...
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MariaSM
MariaSM

Hi. I am Maria and I work with SIMPLE Mobile. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your con...

1.0
#1012880
Reply to reviews