Simple Mobile
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad servic
I hope this message finds you well. I am writing to you with a heavy heart and a sense of bewilderment over the recent events that have transpired regarding my Simple Mobile account. As a loyal customer eager to settle any outstanding payments, I am at a loss as to why my account has been unjustly blocked.
Numerous attempts to reach out to Simple Mobile have been made on my end. Countless calls have been placed, only to be met with subpar customer service and no resolution in sight. It is disheartening to encounter such obstacles when all I seek is to fulfil my financial obligations promptly.
The frustration and inconvenience caused by this unexpected blockage have left me in a state of confusion. It is inconceivable that after years of being a dedicated customer, I am now faced with such an arduous predicament. I implore you to heed my plea and intervene on my behalf to rectify this unfortunate situation.
In light of these troubling developments, I feel compelled to warn others of the potential pitfalls of engaging with Simple Mobile. The treatment I have received underscores the inherent flaws within their service system and raises doubts about their commitment to customer satisfaction.
I urge you to reconsider any future dealings with Simple Mobile and to tread cautiously when navigating their services. My hope is that by sharing my ordeal, others can be spared from a similar ordeal and safeguarded from the anguish that I am currently experiencing.
I trust in your understanding and your ability to assist me in resolving this matter swiftly. Your support during this challenging time is greatly appreciated, and I look forward to putting this ordeal behind me with your guidance and intervention.
Thank you for your attention to this matter, and I am hopeful that together we can bring about a swift and amicable resolution.
Warm regards,
Preferred solution: Apology
User's recommendation: run run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Terrible terrible
Simple Mobile used to be decent, but now it's just horrible. Don't waste your time or money with them.
The customer service people are absolutely awful, they simply do not listen to complaints, all you get are platitudes that get you nowhere. They have poor English skills and terrible attitudes to go with it. I tried several times to get help with my add-on data, all I got was being transferred to so many people before my calls were dropped. Two days of pure frustration with them and still got nowhere.
Don't get me started with their so-called advanced technical team!
Terrible service. Goodbye, pathetic mobile.
- No contracts
- Terrible add-on scams
- Bad service calls
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Never
I purchased 5 GB add on data, 20 mins later am told ive used all my data. Thats not possible so i proceeded to call to get help they gave me the typical steps of switch off your phone bs and still did not work.
Again i purchased additional 5GB this one took 10 mins before they said ive also used it all...
impossible!. I want my full refund & june is my last month with you incompetent clowns
Replying to
Watertown, Wisconsin
I love my ***
If I cant drink, I try to inject, If thats a no go, right into a *** fit! Dont worry! Ill get my point across!
User's recommendation: People that play atop mountains
Hi, Briston Szc. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nieuwegein, Utrecht
My old SIM card not active 00316********
Hi dear,
I sent messages to you explaining my problem but until now, you haven't activated my number. That's why there have been a lot of times I have waited for your answer to activate my number. Thank you.
Hi, Soumia A Pgp. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kensington, Royal Kensington And Chelsea
I want to keep my number to an other company
I want to keep my simple number with Lyca Mobile and transfer my simple number to the Lyca company because I want to have unlimited data for my number. This way, I can use the full internet and I can open YouTube, Google, and a lot of videos.
Hi, soumia a Qpn. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. To transfer your phone number to another company, you must have your account number and your number transfer pin. To get all the information about your account, please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Bad Company Simple Mobile
Simple Mobile customer service and BILLING system, is one of the WORST Customer Services I have EVER encountered !
They keep billing me for a Free ACP Affordability Life line program that I am signed up for. And their system keeps Billing me for the free ACP Life Line program, that is Free.
I have to talk to and get Transfered to at least 3 different customer service agents, before I can get ANYONE to even figure the problem out.
And then they won't Refund me the FULL amount that they billed me for my FREE phone line program !
And the Simple Mobile customer service agents, are from some FOREIGN country; so it is very Difficult to understand what they are saying.
And the Simple Mobile customer service agents, are like talking to ROBOTS !
They keep repeating the same thing Over and Over again ! Simple Mobile customer service agents, are so ANNOYING to talk too !
I am telling you, that Simple Mobile is one of the WORST phone companies around !!!
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do NOT go with Simple Mobile !
Hi, Ken M Ozq. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI set up auto pay to be taken out on the 3rd of the month when I get my disability check and they took it out on June first my bank paid it but charged me a 32$ fee if you set auto pay it should be
The same date every month I live on very little every month now I'm out 32$ which I'll go without food or meds 33$ is alot to me
- I have bee satisfied until they sent in autopay on the 1st instead of the 3rd
Preferred solution: The bank fee paid I had to pay
User's recommendation: Don't set auto pay
Hi, Sandra P Pvn. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSays all I used 100 GB of data in 4 days
Says I used 100 GB of data in 4 days that's impossible and I can't get anybody on the phone live to talk to I don't like this service one get this service d
- Everything about the company
Preferred solution: Full refund
Hi, Carly G Dgg. This is Maria from SIMPLE Mobile.
We certainly know how important to have a working internet especially in our current situation. Please understand that it is never our intention to cause you such distress. We truly understand your dissatisfaction, and we have worked hard throughout the years to deliver exceptional service. Please know that we are continuously working on improving our procedures, products, cell coverages, and overall services to better serve our valued customers.
Feedbacks from our valued clients are extremely important to us. If you have an unresolved issue, don't hesitate to reach out to us. Rest assured, we are dedicated to resolving this matter promptly, and we'll exhaust our tools to help you. If there are lingering questions, please don't hesitate to reach out to us through the information provided below.
Let us take a closer look into what is going on. Your satisfaction is of utmost importance to us, and we value your feedback. Please give us a chance to investigate and resolve your issue. Aside from calling our customer service hotline number, you can also chat with us via this link https://***/contactus?showchat=true.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
Kennewick, Washington
Want a refund on unautorizes charges
I didn't sign up for your plan I didn't agree to your plan I didn't I had no idea it was a plan I thought I was downloading a voice app had nothing to do with whatever simple Mobile is was just a voice over app. I didn't get the app so I just continue so I didn't get the plan I didn't buy the plan I didn't use the plan and I was charged for the last few months four times a month three times a month $16.29 every time and I don't I didn't even know what it was for and if I hadn't had somebody help me to figure it out I still wouldn't know what it was for so I was charged eight times a total of $130.32 and I want my money back I didn't sign up for your plan I didn't sign up for the site I didn't sign up for anything and I certainly didn't pay and use anything on the site
User's recommendation: Unless you want to be paying $16.29 or more a month read all the fine print and don't sign anything
Hi, Isai Jzp. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy simple pay account is not working when payment mode
The available limit is not showing when the payment mode is coming from all merchants. The same problem is arising, kindly help me. The payment mode is not showing.
Preferred solution: Payment not happened
Hi, Tabrez Khan. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Allentown, Pennsylvania
Complain about agent 511410
This agent, whose badge number is 511410, blocked me from paying my bill because I made a complaint on this website report her until she loses her job
User's recommendation: Take badge numbers and make complaints
Hi, Guest-585****. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We always aim to satisfy our customers needs with the services we offer. Allow us to have another opportunity to make things right.
Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Durango, Colorado
Phone number on website goes to tracphone
got their card, got a compatable sim card, now i can't even get in touch with simplemobile when i call thier phone number
Hi, Guest-585****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Tampa, Florida
Awful service
Is someone else on the other end pressing buttons because all my phone does is glitch and I'm becoming unhinged and rageful at this service provider.worst and I mean worst service .I've thrown my phone into the wall many times because of not being able to do simple things w the service freezing or glitching or making my buttons not work..I want to scream
User's recommendation: Don't get simple mobile ever
Hi, Guest-582****. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We always aim to satisfy our customers needs with the services we offer. Allow us to have another opportunity to make things right.
Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
Lake Wales, Florida
Because you somehow disconnected my phone
They took my monthly payment and now say my phone isn't registered so I can't make phone calls they are worst mobile phone company in existence. Had issues with them years ago so canceled. Was told they were bought out by Verizon so I purchased was lied to
User's recommendation: Do not purchase simple mobile they suck
Hi, Aaron N Vtu. This is Alex from SIMPLE Mobile.
We read your post, and we're sorry if you had a bad experience with our service. This is not how we want you to feel and experience. Let us further review your account so we can help you fix this issue. Kindly chat with us at https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot giving back my phone number
After many years being loyal customer, service got so bad I decided to move on. Now customer service is refusing to give me back my phone number I had even before I joined them.
Preferred solution: My phone number back
User's recommendation: Be careful
Hi, emi g Mpd. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We appreciate you for being one of our loyal customers all throughout the past years.
Certainly, we don't want to lose a customer as valuable as you. In regard with your request, we would love to discuss it further with you. If you have plans on transferring your number on a different provider, we'll respect your decision, and we'll help you with that. We have a special porting department and this solely trained for this kind of request.
We want to sort things out, and investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi, oren Wsj. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.