I have been using Simple Mobile for 3 years and I have nothing but praise for them. It is very reliable and the most important item for me is that the cost for the service is the same every month, no extras, fees or taxes. What some people might experience is that...Read more
- No extra costs great support very reliable service
so my internet stopped working mid last month for no reason. the first time i called they told me there were service issues going on in my area. i said ok because things happen and so far my service had been good. i called again when it was time to pay again they told...Read more
On 5/9/17 my data disappeared on my mobile had Wi-Fi no problem so I've been calling since Tuesday and told them about it I know now all the APN Proxes anything you want to know about them I can tell you so tonight finally got a lady on there they had me up and running...Read more
Simple Mobile - Really bad
I was on the phone with a representative from simple mobile for over 10min & she was really rude & unprofessional, couldn't help me at all & she was having some attitude whenever I asked a question. Her id # 526361
Simple Mobile - Worst service ever!!!!
Its been 7 whole days now and i have no service on my phone. I can't send out call, neither can i receive calls nor use the internet. I have been calling customer service using other people's phone and all they've been doing is giving me silly excuses and lies about it'll be fixed and all......this is really upsetting!!! A whole week without any service and they can't fix it
Simple Mobile - Bad customer service
The customer reps was very rude. I was at work while trying to resolve an issue with my service being off for no reason. Not disconnected. I am working so its a little background noise. The CSR told me to stop making noise in the background because its aggravating. Everysince i have had their service its been problem after another. I wouldnt recommend this company to my worst enemy.
Simple Mobile - No hotspot/tethering feature
After reupping my service for the $50 unlimited features. Realized I couldn't use hotspot. Therefore, it's not unlimited, now you have limits. Phoned simple mobile and after 15 minutes of explaining the problem. I'm told I have to purchse the $60 plan and forfeit the $50. What! Throw away 50 bucks. I wouldve paid the $10 difference. Clueless rep and terrible customer service. Yeah I'm switching
Contacted them because a phone i purchased would not come on. They sent me box and shipping label and said that in order to get a replacement, they needed my phone first. Well its been weeks and no replacement phone or my phone. Have been on the phone with them for...Read more
I am an avid Simple Mobile user I called again yesterday had this lady on the phone that overbearing and in that no matter what I said her answer was always no I wanted to get a new SIM card for my SIMPLE Mobile phoneTo reactivate he wasn't understanding that I put...Read more
My monthly charge against my AMEX Creadit Card was successful one day, but the next day my service was cancelled. I initiated an inquiry with my credit card and the payment was confirmed, so I launched an inquiry and chargeback. I called Simple Mobile and provided my...Read more
I didn't like
- Poor customer service
Billed my credit card twice on the same day for service which I did not authorize. I called immediately to dispute the charge - which appeared once - and was told it would be removed. However, three days later the charge now appeared TWICE for the same unauthorized...Read more
VERY UNPROFESSIONAL COMPANY!!! APPARENTLY THE CALL CENTER AND CUSTOMER HELP LINE ARE IN OTHER COUNTRIES. I AM HARD OF HEARING AND I CAN' T UNDERSTAND MOST OF THEM. WHEN I ASK FOR ENGLISH SPEAKING OPERATERS THEY HANG UP ON ME. JUST SAYING VERY ANNOYING WHEN YOU CAN'T...Read more
So I called Simple mobile on 3/11/2017 at 8:45 eastern standard time and the representative Abigail was just unprofessional. She told me she is going to look into my account and placed me on hold for 40 minutes. I kept calling her name, but she didn't respond. Simple...Read more
Extremely bad customer service unwilling to fix any plan problems at all. Once they get you to buy a card,they dont give a *** about anything epescially their customers.i will use their service until my cards run out,but i will not ever do businesd with them again and...Read more
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