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I purchased a simple mobile phone ,,plan and sim card ,,,,called got everything set up ,,,then she says oh your sim wont work we will have to send you one ,,,,umm ok ,,,so it came today call again everything is set an ready to go turn your phone off then back on,,,ha...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.To resolve the problem, please send us an email with your account information to simplemobile@fb-tracfone.com. Than...

#1074088
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In June 2017 I purchased a SIM Card and $40 a unlimited calling, text, etc. service plan from Simple Mobile at Best Buy and when I tried to have the data service and the telephone sync up with each other I was unable to. So, I had my son who is much more savvy with...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.To resolve the problem, please send us an email with your account information to simplemobile@fb-tracfone.com. Than...

1.3
#1073904
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Simple Mobile - Complaint from a tourist
Simple Mobile - Complaint from a tourist
I bought a SIM card from the Lyca Mobile company Inside a store that looks like simplemobile I was on a trip to New York from Israel. The seller in a store in New York told me that after June 1 they would refund me the $ 677.20 credit card, provided I did not use the...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.We can't further assist you because that is not our product. You will need to contact the appropriate customer care...

#1071095
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Simple Mobile - Shipping with no help

Simple Mobile
#1117995
1.0
Details
I ordered my phone an sim and it never got here, fedex tracking said it got sent back. So all the customer support automated systems ask for information from your phone before you can get help, i cant get into contact with a human being to save my life. So im starting to feel like i threw away 95$,
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Customer service
Discounts and Special Offers
Reliability
Style and Design
Value for money
Website

Simple Mobile - Simple mobil i pay 55 dollar and my data is too slow

Simple Mobile
#1113433
I'm with simple mobile almost my 6 year and this never happen i pay truly unlimited for $55 and my data is too slow now I need to look for another phone service because this is too much.
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Simple Mobile - Call quality sucks!

Simple Mobile
#1111798
3.0
Details
Simple Mobile's call quality SUCKS! I just switched to Verizon and they difference is like the difference between night and day!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Simple Mobile - ReUp & app.

Simple Mobile
#1100923
What happened with site and app.? How can I check my account and ReUp my Plan? How long this will go on?
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I PAID MY SONS ACCOUNT NUMBER 469-774-1351 UNFORTUNATELY HE ALSO WENT AND PAY ANOTHER AMOUNT. I CALLED TO HAVE YOUR CUSTOMER SERVICE CREDIT THE EXTRA PAYMENT TO NEXT MONTH AUGUST. THEY REFUSED. I THEN ASKED THAT THEY REFUND THE MONEY I PAID SINCE IT WAS ON MY CARD....
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MariaSM
MariaSM

Hi. Im Maria from SIMPLE Mobile. Were sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or send ...

#1069645
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Bought phone, and top up cards from Target store in LA For 4 months service was fine, then go to Target, walmart, several other stores to get another card for monthly service, they took the entire display down. Called , they never gave a call back, nothing, texted...
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MariaSM
MariaSM

Hi. Im Maria from SIMPLE Mobile.We're sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a liveagent or send us...

#1064917
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Bought a Simple Mobile Cell phone on June 1st, went to activate it and with help of customer service on the phone discovered it had a defective SIM card so they shipped a new one. Called them to try and activate it and they said they couldn't since they sent the wrong...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile.We're sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or send ...

1.0
I didn't like
  • Unable to use the piece of junk
  • Customer service unable to fix simple issue
#1063453
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On friday may 19th i purchased a simple mobile cellphone and activated it with a $50.00 plan. The data has been very slow with hour of not working i have used a grand total or 332 mb. The phone also has periods where it will not recieve calls or call out unless i turn...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

#1050082
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I have been using Simple Mobile for 3 years and I have nothing but praise for them. It is very reliable and the most important item for me is that the cost for the service is the same every month, no extras, fees or taxes. What some people might experience is that...
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MariaST
MariaST

Hi anonymous. I am MariaSM and I work with SIMPLE Mobile. We are glad to hear a positive feedback from you. We are working everyday on improving and expanding our products as ...

5.0
I liked
  • No extra costs great support very reliable service
#1049782
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so my internet stopped working mid last month for no reason. the first time i called they told me there were service issues going on in my area. i said ok because things happen and so far my service had been good. i called again when it was time to pay again they told...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

1.1
#1046656
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On 5/9/17 my data disappeared on my mobile had Wi-Fi no problem so I've been calling since Tuesday and told them about it I know now all the APN Proxes anything you want to know about them I can tell you so tonight finally got a lady on there they had me up and running...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

2.5
#1046053
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