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Since I switched to Simple Mobile, I've been on the phone with customer service for over three hours. I enrolled in auto re-up about halfway through my first 30 days, and was charged promptly on the first day of the new month. But my 1GB of data didn't reset, and my...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. To resolve the ...

1.1
I liked
  • Very very very unsatisfied
  • I am very unsatified
I didn't like
  • No access to phone account
  • Customer service unable to fix simple issue
  • Poor customer service
#1137021
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Hi I just ordered a mobile frm simple mobile. When I thot of canceling the order I couldn't coz there Is no return or cancel the item option. When I tried to contact their representative, they mentioned to return the phone wen it reaches me. Unfortunately I mistyped my...
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1.0
#1136922
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I have been paying for 4G, but not receiving 4G, so I called and asked for the billing department. They said they don't have a billing or accounting department, that there is no reason to have one because it's prepaid. I continued to complain, and was transferred to...
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#1135765
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Simple Mobile - Champion of fraude

Simple Mobile
#1131974
1.0
Details
I pay my bill octobre 18 th he disconnect me november 15
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Simple Mobile - *** Terrible

Simple Mobile
#1128997
The company lied when I purchased my plan. Plan does not work in Canada and now I am a woman traveling alone without any service. Very scary and I can't even talk to my child. ....very disappointed and will be out a lot of money!!
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Simple mobile cannot reach Georgia

Simple Mobile
#1128587
I'm just making it to Georgia Yesterday and haven't been able to make OME CALL to my family to let them know One Thing! It's Sad to Pay a company that DOES NOT WORK O. THE BEHALF OF THE CUSTOMER!
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Simple Mobile - Retain my old no

Simple Mobile
#1125912
Want to activate new seam card but retain old no
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I went on the website to pay my bill and the screen kept freezing so i called...the system stated that they will keep my debit card on file.....um no...so i spoke to a rep...did not understand..(I'm from PHL i speck english..) what i was saying and did not check on the...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced with our website. We can surely help you in fixing this issue. To resolve the probl...

2.8
#1129236
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First there was a problem with the SIM card But that was resolved at least I thought. A month later I saw a withdrawal from my bank account. I assumed it was the automatic refill. Despite receiving texts about my plan ending soon, I didn’t take any action because they...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

2.4
#1127873
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Whilst in USA on holidays, I purchased a USA SIM card for my phone for the 30 day plan paying cash. I then extended it for another few weeks and paid US$28.50 on October 2, before I returned home to Australia. Now another charge has appeared on my credit card on...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.0
I liked
  • It is a very affordable and simple service
#1122563
Reply to reviews
I paid to have my phone activated on 9/7/17, the young man told me it would take a couple of hours to activate my phone. My phone was not activated until 9/18/17. Of course I'm satisfied and I'm happy. Now moving forward, last Monday, 10/2 I received a text saying my...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.3
#1113157
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Simple Mobile - Wouldnt refund my 27$ after stealing
MY PHONE WAS DEEMED COMPATIBLE by a simple mobile rep then after the $ is taken out of my account i call back trying to set it up and a different rep tells me my phones locked!!! And all 5 reps after the same thing!!! I only paid the 25 because i didnt have the cash to...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.0
#1111546
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I have a IPhone 6s Plus and my system crashed a day after I paid my phone bill so mind you I was unable to make calls receive them or even cut the phone on. I got the phone repaired last night ( a week and a half later) I had no data or GB when I tried to use the...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

#1110897
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I live in Tampa, FL. We were hit by Hurricane Irma a couple weeks ago. I've been with Simple for a while off and on. My service was fine. Now I can receive calls (sometimes) but not make any outgoing calls from home. My net works ok but can't make calls. This all...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.2
#1108399
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