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This sucks and I get even more stressed looking at all the Yelp reviewers who got screwed on this same issue... My husband signed up for auto re-up six months ago and we want to stop it. We plan on leaving this service soon as the signal is non-existant just outside...
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Company wrote 0 public responses to the review from Oct 29, 2014.
Anonymous
Anonymous

zo: I have not heard from you for a while. If you have any further questions or concerns, please contact one of our customer care representatives at 1-877-878-7908. For your c...

Anonymous
i am malipo mzaliwa

i make mistake on paying my monthly bill, and they tell me. sorry but we can't do nothing about it. they charge me extra because they can't refund my money.

#551737
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These guys are deceptive, and will scam you if they can. Be careful. I just signed up for there promotional 25$ 3 gigs of data, and well first off my phone doesn't even always ring through when someone calls me, but that's not even what I'm mad about. I thought my...
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Company wrote 0 private or public responses to the review from Nov 15.
#1400768
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I just tried to reup my sons phone.. First problem the "my account" app was removed when the phone installed updates (updates consumed all of the 8GBs on the phone and that particular phone will not allow you to install apps to memory cards) tried online to purchase...
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Company wrote 0 private or public responses to the review from Oct 30.
1.0
I didn't like
  • Customer service
#1391346
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Soap Box - unhappy with Simple Mobile phone.
Soap Box - Simple Mobile phone issues. Customer service is NOT helpful at all. If you have a Simple Mobile phone Do Not sign up for the "Auto ReUp". Prior to the date of my next billing cycle I changed plans for less expensive one using their website. It look like the...
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Company wrote 0 public responses to the review from Nov 17.
1.1
#1402481
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Went online to simple mobile web site to start new service with them. I wanted to port my existing number from tpo to simple mobile. The problem with simple mobile web site is that when it asks for my current account number , it says "invalid" every time I input the 6...
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Company wrote 0 private or public responses to the review from Sep 22.
MariaSM
MariaSM

Hi, KeyBiddy. This is Maria from SIMPLE Mobile. We understand your frustration. We apologize for the trouble that you have been through. We need to get the complete and correc...

AlexTrac
AlexTrac

Hi, KeyBiddy. This is Alex from SIMPLE Mobile. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our repres...

1.4
#1363020
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Everyone becareful with this wireless service provider. I currently have a line with them. Everything working fine but then I add second line, activate, port..money take out from my checking account. The next day I contact them regarding porting and they said did not...
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Company wrote 0 private or public responses to the review from Dec 03.
#1413852
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If I could possible give a -0 star rating I would. Simple Mobile customer service agents are the worst I have ever had the displeasure of dealing with. I was left on hold for 26:52 because EDUARDO in the refund department said the system is very slow. Good customer...
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Company wrote 0 private or public responses to the review from Oct 02.
MariaSM
MariaSM

Hi MinuteIndri834. This is Maria from SIMPLE Mobile. We do apologize for the inconvenience that you have experienced. As your service provider, we are determined to help you i...

DapperMoose
DapperMoose

Atleast you were able to get a refund right? that's what I am fighting for...all they keep saying is "sorry we cant help you", They are horrible!

#1371292
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Simple Mobile - Bad Service coverage in major cities

never worked in major cities such as houston, phoenix, miami.... DO not use this. I Repeat, DO NOT SIGN UP FOR SIMPLE MOBILE
Company wrote 0 private or public responses to the review from Dec 06.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1417273
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I complained multiple times about this slow *** data. I paid 110 FOR THIS BULLSHIT??!!!!! Barely can use my data and now im out of data???! What the *** are you people doing?! I got a trick for your *** I will put this *** ALLLLLL OVER FACEBOOK! Make SURE no one make...
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Company wrote 0 private or public responses to the review from Nov 29.
1.1
#1410390
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Contact Simple Mobile

Mailing Address:
Simple Mobile Corporate Office
Miami, Florida
United States
Phone:
(877) 878-7908
More
Sharing this experience after over 2 hours on hold, failure to resolve the issue, unauthorized charges and deplorable customer service! Have been paying for "Hot Spot" service for this phone and never been able to use. When I called to resolve the issue, Simple Mobile...
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Company wrote 0 private or public responses to the review from Nov 02.
1.0
I liked
  • Cancelling their services
I didn't like
  • Very much of anything about simple mobile
#1392880
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