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This sucks and I get even more stressed looking at all the Yelp reviewers who got screwed on this same issue... My husband signed up for auto re-up six months ago and we want to stop it. We plan on leaving this service soon as the signal is non-existant just outside...
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Anonymous
Anonymous

zo: I have not heard from you for a while. If you have any further questions or concerns, please contact one of our customer care representatives at 1-877-878-7908. For your c...

Anonymous
i am malipo mzaliwa

i make mistake on paying my monthly bill, and they tell me. sorry but we can't do nothing about it. they charge me extra because they can't refund my money.

#551737
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Went online to simple mobile web site to start new service with them. I wanted to port my existing number from tpo to simple mobile. The problem with simple mobile web site is that when it asks for my current account number , it says "invalid" every time I input the 6...
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MariaSM
MariaSM

Hi, KeyBiddy. This is Maria from SIMPLE Mobile. We understand your frustration. We apologize for the trouble that you have been through. We need to get the complete and correc...

AlexTrac
AlexTrac

Hi, KeyBiddy. This is Alex from SIMPLE Mobile. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our repres...

1.4
#1363020
Reply to reviews
If I could possible give a -0 star rating I would. Simple Mobile customer service agents are the worst I have ever had the displeasure of dealing with. I was left on hold for 26:52 because EDUARDO in the refund department said the system is very slow. Good customer...
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MariaSM
MariaSM

Hi MinuteIndri834. This is Maria from SIMPLE Mobile. We do apologize for the inconvenience that you have experienced. As your service provider, we are determined to help you i...

DapperMoose
DapperMoose

Atleast you were able to get a refund right? that's what I am fighting for...all they keep saying is "sorry we cant help you", They are horrible!

#1371292
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I signed up for the Auto refill and that was a very bad mistake. Simple Mobile took 8 separate payments from my bank account in one day. This happened on a Friday of a holiday weekend. I contacted simple mobile as soon as I tried to pay a bill and found out they had...
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Anonymous
GS

That’s funny I have the same problem as you speak. This is the second time it has happen in three months and customer service is no damn help. I’m waiting right now for my mon...

MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We’re sorry for the trouble. We aim to build a flawless strong connection with you. Allow us to take a closer look into what's going on and e...

#1348610
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Went go get hotspot data for my girls to have WiFi. Bought a phone with unlimited data and mobile hotspot on the 27th after 3 pm on the 28th by 5 pm 10G of Mobile hotspot gone. Call customer service and got transferred 5 times to tell me nothing they could do... The...
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Anonymous
Anonymous

It took you almost 3 weeks to even say *** ***

Anonymous
Anonymous

Screw you Maria from simple mobile nobody wants this prerecorded message about how you want to talk ... *** simple mobile and every non American no English speaking *** balls ...

1.2
#1368043
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I wasn’t able to use the cellular data. I called the customer service and told them about the problem. They are not knowledgeable and have no idea about the technical problem. They don’t even know where the networks setting in iPhone! They told me everything should be...
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MariaSM
MariaSM

Hi, CalmKingPenguin. This is Maria from Simple Mobile. We understand your frustration. We apologize for the trouble that you have been through. We are glad to know that your p...

AlexTrac
AlexTrac

Hi CalmKingPenguin. This is Alex from SIMPLE Mobile. I see you need help with your phone. Please chat with us using this link (select the brand) Simple Mobile http://bit.ly/2E...

#1362870
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Every month we have to give them our credit card number to pay the bill amd when it comes time to process it says it cant be done..they request the number several times...then we look on our bank account and see that several charges have gone thru and have to spend...
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MariaSM
MariaSM

Hi AccurateChinchilla. This is Maria from SIMPLE Mobile. We do apologize for the inconvenience that you've experienced. As your service provider, we are determined to help you...

1.0
#1374193
Reply to reviews
I am PISSED OFF with simple mobile who cant fix a problem or find ways to compensate a customer who paid $50 for their so called "unlimited data" plan. I never enjoyed it. The data was terribly horribly slow, I couldn't even use simple things like google maps....
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MariaSM
MariaSM

Hi, DapperMoose. This is Maria from SIMPLE Mobile. We understand your frustration. We apologize for the trouble that you have experienced on your data connection. Allow us to ...

1.0
I liked
  • I am very unsatified
I didn't like
  • Data coverage
#1365741
Reply to reviews
Simple Mobile - My amount is two debited
My Simpl Number is 9700463581 today evening I’m in pay in Simpl account my amount is debited two times please refund
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2EETNDo to chat with a live agent. For your conv...

#1348039
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Re: Ticket #1188835552. I ordered a phone fron the Simple Mobile website and received the package within 3 days as offered on their website. When I picked up the package from the front desk in my building, I immediately noticed it was extremely light. Why was it light...
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MariaSM
MariaSM

Hi, NiceMink. This is Maria from Simple Mobile. We understand your frustration. We apologize for the trouble that you have been through. Allow us to gather some information so...

4.4
#1329742
Reply to reviews