Simple Mobile
Simple Mobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simple Mobile has 1.6 star rating based on 455 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Simple Mobile to a friend or colleague.
- Rating Distribution
Pros: Very very very unsatisfied, I am very unsatified, Cheap.
Cons: Poor customer service, Customer service, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simple Mobile has 1.6 star rating based on 455 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Simple Mobile to a friend or colleague.
- Rating Distribution
Pros: Very very very unsatisfied, I am very unsatified, Cheap.
Cons: Poor customer service, Customer service, Horrible customer service.Recent recommendations regarding this business are as follows: "Network service is "meh"- just don't have an issue that requires customer support", "Never use this company", "App has completely changed since AI took over! I am so frustrated right now because i paid for an entire year like 9 mo ago and am unable to opt out", "Run run fast", "Do not use this company!".
Most users ask Simple Mobile for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Denver, Colorado
I paid online my phone bills but they have reducted 3 times on this card number 465345****149533
Today l have paid my phone bill online because I used to pay $40 per month even the processing charges of $4.99 but they have cut my money account 3 times and my internet is not yet on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lexington, Kentucky
Customer support is unsupportive
Website says chat with an agent, 8am-3am 7 days a week. I send a message requesting assistance and was sent an automated response telling me chat support is not available, although I attempted to contact at 12:24am CST- Sunday (which is 1:24 am EST) makes no sense why I could not be assisted, and VERY inconvenient for a paying customer with a service. Probably they should change the availability info on their website, very disappointing to not get support when needed.
User's recommendation: Network service is "meh"- just don't have an issue that requires customer support
Harrison, Michigan
Resolved: My experience
Company fixed the issue and I have been provided with apology. Customer service was helpful
Changing devices was not so hard. The service agent was very nice and patient. Getting an actual person was too complicated and frustrating.
Hi. This is Alex from SIMPLE Mobile.
Thank you for your feedback. We appreciate you letting us know about your experience changing devices. We understand that reaching a live agent can sometimes be challenging. We are always working on improving our customer support channels to make them more accessible and efficient.
We are glad to hear that the service agent you spoke with was helpful and patient. We value their contributions to providing a positive customer experience.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI pay my bills but my phone doesn’t work
When I call it say phone is deactivated I have two line 213 214 **** and 213 820 **** please let me know
Preferred solution: Full refund
Hi, Al A Rhc. This is Alex from SIMPLE Mobile.
Thank you for letting us know your situation. We're sorry if your phone doesn't work after you pay the bills. We apologize for the inconvenience. In the meantime, these are things you can do to troubleshoot your phone.
1. Toggle the Airplane mode for 15-30 seconds. 2. Restart your phone.
3. Check for software updates. 4. Reset network.
If the problem persists, kindly send us a DM on our social media platforms so we can check if your account has been provisioned correctly.
Be assured, we'll provide necessary support. Have a good one!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience
I would use them again if they rectify the problem by giving me credit for the month subscription that I lost due to the fact that their hotspot device was defective and their 6 week delay to issue a replacement
After multiple phone calls, they agreed to replace the defective device. It took them 6 weeks to send me a replacement device due to the device being on backorder according to them. It was like pulling teeth to get a replacement device. In the meantime my subscription had expired as the month subscription ended 10/25, and I didn't get the replacement device until 11/10/24.
They had promised to give him a month subscription credit, but they lied as when I called today to get the credit so I can activate my hotspot, they refused to honor what they said they would honor.
I wasted so much time on the phone with multiple calls. I would never use them again, and I recommend for no one to use them
- Not reliable
- Not trustworthy
- Lie to customers
Preferred solution: Full refund
User's recommendation: Never use this company
Harrison, Michigan
Switching to a new device
Switching my old phone to new. And all files.
Customer service was stellar!
Very patient and knowledgeable. Love
Hi. This is Alex from SIMPLE Mobile.
Thank you for your kind words! We're glad to hear that our customer service team was able to assist you with switching your phone and transferring your files.
We strive to provide excellent support to all of our customers. If you have any further questions or need assistance with anything else, please don't hesitate to contact us again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Resolved: Double charged
Company fixed the issue and I have been provided with apology.
Please refund the amount of $29.99 and $17.99. I've already cancelled my membership.
You are not conducting business as you stated. This is not fair.
User's recommendation: Run run fast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Punta Santiago, Humacao
AI HAS CHANGED EVERYTHING
This company is *** ME OFF!!! They will not allow me to talk to a live customer service agent. 8 refuse to continue this service with " AI, period
User's recommendation: App has completely changed since AI took over! I am so frustrated right now because i paid for an entire year like 9 mo ago and am unable to opt out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers
I was paying for my service through Simple Mobile for a phone I bought from them. When that phone got demolished after getting run over, I went on their website and bought another phone, the iPhone 13.
I set it up through Smart Pay and was advised that I would be paying for my service and phone through Smart Pay every month. Four months later, I noticed that I was being billed for my service twice a month. Even though I was paying my service through Smart Pay, Simple Mobile was still taking out my service every month directly through their app. I called and explained the situation and the woman in their refund department said she would issue a refund for the four months I double paid.
Two weeks later, I never received the refund. I called them back and their refund supervisor told me that there were no notes about the refund in their system and the woman in her department must have lied to me. I was shocked that this is how they conduct business. They told me there was nothing they could do and told me to contact Smart Pay.
Smart Pay tells me to contact them. It's a money grab and a scam!
- Cheap
- Horrible customer service and they steal your money
Preferred solution: Full refund
User's recommendation: Do not use this company!!!
Hi, Megan P Wtz. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Phone Service Phone Is Off Not Suppose To Be
The phone is still off... I'm very dissatisfied about this...
I'm very disappointed with the service... I need to speak with a supervisor as soon as possible...
This is very unacceptable to me and causing great havoc in my day... Please rectify this matter as soon as possible and email me my results...
- I have to deal wit this now
- Im getting no results and need to speak
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Central Islip, New York
Rip off
Do not use this phone company. They overcharged me by $15.
Additionally, they have rude customer service. They do not even know how to properly communicate with someone, and they are very unprofessional.
- Great rip off artist
- Poor customer service
Preferred solution: Price reduction
User's recommendation: *** no
Hi, Bonnie B Pcd. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Paso, Texas
Simple mobil trade-in program is a scam
I do not believe that simple mobile even exist. I have been waiting 2 months or more on a refund where I traded-in my old mobile phone and have yet to receive a refund.
I was on the trac phone website where I bought a phone from them. a window from simple mobile popped up asking a me to trade in my old phone. when I received my new phone in the mail I was advised to mail back the old phone. I have a trade-in order number where the company received the phone.
they told me to wait at least 2-4 weeks to receive a pre-paid Mastercard debit card. instead they sent a virtual pre-paid Mastercard to my email with instructions how to redeem. the card do not work. trac phone has been giving me the run around about the old phone and the debit card.
they say simple mobile is their sister company and I am still waiting on my money. will contact the federal trade commission.
Preferred solution: Full refund
User's recommendation: you will be taking a risk by listening to them
Hi eva b Ntt. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Harrisburg, Pennsylvania
Paid my daughter phone bill 3 times still not on
They took my money off the card but has not turned my daughters phone on yet these are how many times Ive paid and her phone is still off phone number is 215722****
Hi, Guest-615****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
We know how important it is to have a working phone nowadays. Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account.
We are hoping that you will give us another chance to rectify this issue with you. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for having business with us!
Lincoln University, Pennsylvania
Need top up airtime regularly!
I now realize that what the company advertized and promised me isn't the same thing as I have to continually load airtime, failing which, my outgoing calls are blocked!
Hi, Tabatha Gph. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
We know how important it is to have a working phone nowadays. Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account.
We are hoping that you will give us another chance to rectify this issue with you. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word SUPPORT to 611611. Thank you for having business with us!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
If I could give 0 stars, I would. I had just gotten a cell phone and was trying to get service on it.
I paid for my service, but it never even activated.
My agent was unhelpful in every way. I have no way of making phone calls, yet all they could do was keep telling me to call a number that I have NO way of calling, and then they ended the chat on me!
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Scam scam scam
Hi, Irene D Slt. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vienna, Ohio
My cell line got hacked and listened on credit card emails removed causing bankruptcy.My account pin is wrong still locked out the account
Hackers used my Simple Mobile cell phone account information and credit cards to *** and send money to fraudulent companies. I lost $2000 from my bank accounts and missed out on music business deals.
Simple Mobile didn't help at all.
I had to buy a total of 30 SIM cards to fix the issue. They still won't correct my birth date and email information.
- Joke
- Catfish
- Scam artists
Preferred solution: Apology
Hi, jamie W Gwm. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
About
, , , ,
Simple Mobile is a California based GSM provider offering 3G coverage to nearly 130 US cities. The company's communication services feature unlimited calls, unlimited 411, social networks, unlimited US/global text messages, mobile web, email, voice mail, caller ID and call waiting. Simple Mobile also provides its customers with access to all toll free numbers in the USA. Simple Mobile provides different monthly unlimited plans that cost from a 40 to 60 a month. Service of wireless transfer begins with the moment of activation and proceeds within approximately 30 days from the moment of activation. One can see the complete list of phones and plans at the Simple Mobile's website. With Simple Mobile Internet connection does not require a PC, just a mobile device, enabling Facebook', MySpace, YouTube, Flickr, etc.
Simple Mobile is ranked 565 out of 2098 in Telecommunications category
USA
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Hi, Chrystal T Lmq. This is Alex from SIMPLE Mobile.
I understand your frustration with the chat support being unavailable. I apologize for the inconvenience this has caused you. To assist you accordingly, we kindly request that you send us a private message through our social media platforms at your earliest convenience. I apologize again for the issue and appreciate you bringing it to our attention.
Moreover, we value you for doing business with us. Have a good one ahead!