Simple Mobile
Simple Mobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simple Mobile has 1.6 star rating based on 448 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Simple Mobile to a friend or colleague.
- Rating Distribution
Pros: Very very very unsatisfied, I am very unsatified, Cheap.
Cons: Poor customer service, Customer service, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simple Mobile has 1.6 star rating based on 448 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Simple Mobile to a friend or colleague.
- Rating Distribution
Pros: Very very very unsatisfied, I am very unsatified, Cheap.
Cons: Poor customer service, Customer service, Horrible customer service.Recent recommendations regarding this business are as follows: "answer the damn phone when call is made asking for help. PLEASE", "Talk to a live person", "Network service is "meh"- just don't have an issue that requires customer support", "Never use this company", "App has completely changed since AI took over! I am so frustrated right now because i paid for an entire year like 9 mo ago and am unable to opt out".
Most users ask Simple Mobile for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Simple Mobile Reviews
"My service has been deactivated I was bachome"
I am a long-time customer. I need my phone number back before I go back home. I called 611. I told someone my reason to go back home. I got an emergency....
"Transfer my phone number to this phone"
I lost phone transfer my number to this phone my number is also linebacker so when you have a tumor on your brain you forget so how can we work this out so I...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Transfer my phone number to this phone
I lost phone transfer my number to this phone my number is also linebacker so when you have a tumor on your brain you forget so how can we work this out so I can get a working phone
- Where it receives service
- Never get a human on phone
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem no resolved
I can't make a call, but the internet is working. The regular phone line is not working.
Anybody I call, they said the person cannot receive my call. I don't understand.
Preferred solution: Make ma phone work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy service has been deactivated I was bachome
I am a long-time customer. I need my phone number back before I go back home.
I called 611. I told someone my reason to go back home.
I got an emergency. Please, my number is 202-355-****.
Preferred solution: I need just active my phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
I need my unlimited data restored to my phone
For some strange reason I've been going through problems with being accommodated with unlimited data days late after my family member pays my monthly bill to receive unlimited data I don't even know if I'm still with simple mobile I just want this issue resolved thank you very much Elhajj Magnetic
For some strange reason I've been going through problems with being accommodated with unlimited data days late after my family member pays my monthly bill to receive unlimited data I don't even know if I'm still with simple mobile I just want this issue resolved thank you very much Elhajj Magnetic
For some strange reason I've been going through problems with being accommodated with unlimited data days late after my family member pays my monthly bill to receive unlimited data I don't even know if I'm still with simple mobile I just want this issue resolved thank you very much Elhajj Magnetic
For some strange reason I've been going through problems with being accommodated with unlimited data days late after my family member pays my monthly bill to receive unlimited data I don't even know if I'm still with simple mobile I just want this issue resolved thank you very much Elhajj Magnetic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI asked for an agent and same questions asked over and over and over and never got to talk to an agent. I would like customer service or agent to call me at 425445****. Can someone please help.
My grand daughters phone hasn't worked since I purchased the phone card on 3/10/25 out of my bank account 3/11/25 her # is 425 407- ****
- No technical support to talk to
User's recommendation: answer the damn phone when call is made asking for help. PLEASE
La Vergne, Tennessee
Card not working
This is number is not working
320895****
So dont cut any bill
From February to may is not working
@$/).??..!!,!,!,!!,!,!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lexington, Kentucky
Customer support is unsupportive
Website says chat with an agent, 8am-3am 7 days a week. I send a message requesting assistance and was sent an automated response telling me chat support is not available, although I attempted to contact at 12:24am CST- Sunday (which is 1:24 am EST) makes no sense why I could not be assisted, and VERY inconvenient for a paying customer with a service. Probably they should change the availability info on their website, very disappointing to not get support when needed.
User's recommendation: Network service is "meh"- just don't have an issue that requires customer support
Winchester, Kentucky
Someone stole my phone so I want another one cut off the old one
Someone has stolen my phone I would like for you to turn it off and send me a new one the phone number is 267-787-**** thank you and nothing has happened yet thank you!!!??? Please can you help me...
Winchester, Kentucky
Someone stole my phone so I want another one cut off the old one
Just to talk to a lot of person so we can you know resolve the problem
And how I can get a new phone and all this 100 syllable stuff is ridiculous
User's recommendation: Talk to a live person
Harrison, Michigan
Resolved: My experience
Company fixed the issue and I have been provided with apology. Customer service was helpful
Changing devices was not so hard. The service agent was very nice and patient. Getting an actual person was too complicated and frustrating.
Hi. This is Alex from SIMPLE Mobile.
Thank you for your feedback. We appreciate you letting us know about your experience changing devices. We understand that reaching a live agent can sometimes be challenging. We are always working on improving our customer support channels to make them more accessible and efficient.
We are glad to hear that the service agent you spoke with was helpful and patient. We value their contributions to providing a positive customer experience.
Denver, Colorado
I paid online my phone bills but they have reducted 3 times on this card number 465345****149533
Today l have paid my phone bill online because I used to pay $40 per month even the processing charges of $4.99 but they have cut my money account 3 times and my internet is not yet on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI pay my bills but my phone doesn’t work
When I call it say phone is deactivated I have two line 213 214 **** and 213 820 **** please let me know
Preferred solution: Full refund
Hi, Al A Rhc. This is Alex from SIMPLE Mobile.
Thank you for letting us know your situation. We're sorry if your phone doesn't work after you pay the bills. We apologize for the inconvenience. In the meantime, these are things you can do to troubleshoot your phone.
1. Toggle the Airplane mode for 15-30 seconds. 2. Restart your phone.
3. Check for software updates. 4. Reset network.
If the problem persists, kindly send us a DM on our social media platforms so we can check if your account has been provisioned correctly.
Be assured, we'll provide necessary support. Have a good one!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience
I would use them again if they rectify the problem by giving me credit for the month subscription that I lost due to the fact that their hotspot device was defective and their 6 week delay to issue a replacement
After multiple phone calls, they agreed to replace the defective device. It took them 6 weeks to send me a replacement device due to the device being on backorder according to them. It was like pulling teeth to get a replacement device. In the meantime my subscription had expired as the month subscription ended 10/25, and I didn't get the replacement device until 11/10/24.
They had promised to give him a month subscription credit, but they lied as when I called today to get the credit so I can activate my hotspot, they refused to honor what they said they would honor.
I wasted so much time on the phone with multiple calls. I would never use them again, and I recommend for no one to use them
- Not trustworthy
- Lie to customers
- Not reliable
Preferred solution: Full refund
User's recommendation: Never use this company
Harrison, Michigan
Switching to a new device
Switching my old phone to new. And all files.
Customer service was stellar!
Very patient and knowledgeable. Love
Hi. This is Alex from SIMPLE Mobile.
Thank you for your kind words! We're glad to hear that our customer service team was able to assist you with switching your phone and transferring your files.
We strive to provide excellent support to all of our customers. If you have any further questions or need assistance with anything else, please don't hesitate to contact us again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Resolved: Double charged
Company fixed the issue and I have been provided with apology.
Please refund the amount of $29.99 and $17.99. I've already cancelled my membership.
You are not conducting business as you stated. This is not fair.
User's recommendation: Run run fast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Punta Santiago, Humacao
AI HAS CHANGED EVERYTHING
This company is *** ME OFF!!! They will not allow me to talk to a live customer service agent. 8 refuse to continue this service with " AI, period
User's recommendation: App has completely changed since AI took over! I am so frustrated right now because i paid for an entire year like 9 mo ago and am unable to opt out
About
, , , ,
Simple Mobile is a California based GSM provider offering 3G coverage to nearly 130 US cities. The company's communication services feature unlimited calls, unlimited 411, social networks, unlimited US/global text messages, mobile web, email, voice mail, caller ID and call waiting. Simple Mobile also provides its customers with access to all toll free numbers in the USA. Simple Mobile provides different monthly unlimited plans that cost from a 40 to 60 a month. Service of wireless transfer begins with the moment of activation and proceeds within approximately 30 days from the moment of activation. One can see the complete list of phones and plans at the Simple Mobile's website. With Simple Mobile Internet connection does not require a PC, just a mobile device, enabling Facebook', MySpace, YouTube, Flickr, etc.
Simple Mobile is ranked 588 out of 2212 in Telecommunications category
USA
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Your comment is successfully posted.
Hi, Chrystal T Lmq. This is Alex from SIMPLE Mobile.
I understand your frustration with the chat support being unavailable. I apologize for the inconvenience this has caused you. To assist you accordingly, we kindly request that you send us a private message through our social media platforms at your earliest convenience. I apologize again for the issue and appreciate you bringing it to our attention.
Moreover, we value you for doing business with us. Have a good one ahead!