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while i was on the phone with them they couldn't help me with my situation all i wanted to do was simply keep my old phone number so i was asking the manager Jason is he could possibly activate my number i had so i could transfer it and he kept saying i needed to by a...
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#1174909
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simple mobile is the worst service I ever had. I need a full refund $60.00 for prepaid 30 days of your service you cannot even provide. Tomorrow I will go the local store and recommend them to throw out all your SIM cards into garbage can if they don't want to have a...
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#1168097
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My service included hotspot with my $60 plan. My hotspot stopped working the day it was reupped so I began to call because this was odd. Ive been calling for three days, talked to literally at least 30 people by now and they all listen to my problem and transfer me...
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1.4
#1167924
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Simple Mobile - The worst experience with a cell company

Simple Mobile
#1164737
I buy $60.00 unlimited data plan..simple mobile just bring me 2 gb data plan i call costumer service and they deny put unlimited data plan back even reconice was they error..stay away from this company all there costumer service are trained for stole your money not in solve problems
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Simple Mobile - ***

Simple Mobile
#1162178
Not picking up verbal or keypad input of my number
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Simple Mobile - Personal hotspot

Simple Mobile
#1161595
Customer service on the phone was terrible , they kept pressing numbers in order to avoid me
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Simple Mobile - Bad service

Simple Mobile
#1159932
3.2
Details
I just got the $50 plan very very bad service everyobody try to call me they said it goes straight to voicemail when i try to call people it take about 2 minutes before it connected i had simple mobile in the past and it was not like now im stuck with this service for a whole month
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I have a 60.00 dollar plan with simple mobile and that includes a hotspot.....they stole my money and they lied about giving me service...DONT WASTE YOUR TIME ...SIMPLE MOBILE WILL TAKE YOUR MONEY AND WILL NOT GIVE YOU ANY SERVICE ...I HATE THE COMPANY AND THE COMPANY...
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MariaSM
MariaSM

This is Maria from Simple Mobile. I see you need help with your phone number. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representati...

#1164326
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My number 434 229 9242 was ported without my intervention from simple mobile to Metro PCS and I have requested for escalation for 50 times but still I didnt heard anything back, can you please check the status and whether Metro PCS has sent the response back or not?Its...
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MariaSM
MariaSM

This is Maria from Simple Mobile. I see you need help with your phone number. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representati...

1.0
#1161269
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Hi, I have the $40 plan and my last day of service was suppose to be 01/13/2018 but my data started running slow on 2G on 01/01/2018 so I ReUp my service in order to get data since I don’t have WiFi in where live. After ReUping I added the data to my stach and I was...
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MariaSM
MariaSM

This is Maria from SIMPLE Mobile. Please accept our deepest apology for this experience.I see you need help with your phone. Please chat with us using this link (select the br...

1.1
#1161126
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I had the unlimited simple mobile plan which clearly stare that if you go over your 8 GB of HOT SPOT , your speed is throttled back to 3 g speeds, well that is not the case with SIMPLE MOBILE, the cut it off at 8 GB clearly misleading, I spent half day trying to get it...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let us further check your account to resolve that issue. To resolve the problem, ple...

1.2
Vernon, California
I didn't like
  • Customer service unable to fix simple issue
  • Customer service and there scam unnlimited plan
  • Unable to use the piece of junk
#1159739
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Simple Mobile Online had a "glitch" when I ordered a phone it took the mo ey from my account twice- they shipped TWO phones. Talked to the bank and Simple Mobile couldn't stop the second order even though it hasn't been processed. The bank couldn't stop them from...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us an...

2.2
#1159174
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I spent 5 hours this morning activating my service plan on a new xiaomi rednote 4 and diligently told all of my numbers to 3 different people. Texting worked, data worked, and calling did not work. I was unable to make outbound calls. After 4 hours of compliance I was...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We do apologize for the inconvenience that you have experienced. Let me help you with your concern. To resolve the problem, please send us an...

1.1
I liked
  • Wonderful website chat function and service excellent ai
I didn't like
  • Protocol
  • Refund policy
  • Poor customer service
#1158231
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I bought a phone and signed up for the $25. plan. Within 2 weeks the phone stopped texting. I called the customer service people who said they'll send a FedEx package I must use to return the phone before they send a new one. 3 weeks later, no phone. Each week I call...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We do apologize for the inconvenience that you have experienced. Let me help you in tracking the replacement phone. To resolve the problem, p...

1.0
I didn't like
  • Phone text capability didnt work the service is poor
#1152468
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