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Simple Mobile

Simple Mobile

www.simplemobile.com
What is your customer experience with Simple Mobile?

Simple Mobile Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Simple Mobile has 1.6 star rating based on 457 customer reviews. Consumers are mostly dissatisfied.

  • 25% of users would likely recommend Simple Mobile to a friend or colleague.

  • Rating Distribution
  • Pros: Very very very unsatisfied, I am very unsatified, Cheap.
    Cons: Poor customer service, Customer service, Horrible customer service.

View full overview ›

Media from reviews

Simple Mobile - Customer support is unsupportive
Simple Mobile - Customer support is unsupportive - Image 2Simple Mobile - Customer support is unsupportive - Image 3Simple Mobile - My simple pay account is not working when payment modeSimple Mobile - I got l jumped last Sunday after 12am lost all my credit cards and ssSimple Mobile - I got l jumped last Sunday after 12am lost all my credit cards... - Image 2Simple Mobile - My cell line got hacked and listened on credit card emails removed...
View all media ›

Top Simple Mobile Reviews

Positive Review

"Switching to a new device"

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Switching my old phone to new. And all files. Customer service was stellar! Very patient and knowledgeable. Love

Critical Review

"Someone stole my phone so I want another one cut off the old one"

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Someone has stolen my phone I would like for you to turn it off and send me a new one the phone number is 267-787-**** thank you and nothing has happened yet...

Show reviews that mention
phone service customer service number customer card phone number account calls money
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Liller Pcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

I need my unlimited data restored to my phone

I've been having problems with simple mobile phone service my sister has paid my phone bill the last two months from her card she paid my bill for the month of April last week and the unlimited data she paid for me is not working I can't get on the Internet I need this problem resolved as soon as possible I'm not receiving what being paid for

View full review
Merrilee L Oyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I asked for an agent and same questions asked over and over and over and never got to talk to an agent. I would like customer service or agent to call me at 425445****. Can someone please help.

My grand daughters phone hasn't worked since I purchased the phone card on 3/10/25 out of my bank account 3/11/25 her # is 425 407- ****

View full review
Loss:
$30
Cons:
  • No technical support to talk to

User's recommendation: answer the damn phone when call is made asking for help. PLEASE

Chrystal T Lmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lexington, Kentucky

Customer support is unsupportive

Simple Mobile - Customer support is unsupportive
Simple Mobile - Customer support is unsupportive - Image 2
Simple Mobile - Customer support is unsupportive - Image 3

Website says chat with an agent, 8am-3am 7 days a week. I send a message requesting assistance and was sent an automated response telling me chat support is not available, although I attempted to contact at 12:24am CST- Sunday (which is 1:24 am EST) makes no sense why I could not be assisted, and VERY inconvenient for a paying customer with a service. Probably they should change the availability info on their website, very disappointing to not get support when needed.

View full review

User's recommendation: Network service is "meh"- just don't have an issue that requires customer support

1 comment
AlexTrac

Hi, Chrystal T Lmq. This is Alex from SIMPLE Mobile.

I understand your frustration with the chat support being unavailable. I apologize for the inconvenience this has caused you. To assist you accordingly, we kindly request that you send us a private message through our social media platforms at your earliest convenience. I apologize again for the issue and appreciate you bringing it to our attention.

Moreover, we value you for doing business with us. Have a good one ahead!

Anonymous
map-marker Winchester, Kentucky

Someone stole my phone so I want another one cut off the old one

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Someone has stolen my phone I would like for you to turn it off and send me a new one the phone number is 267-787-**** thank you and nothing has happened yet thank you!!!??? Please can you help me...

View full review
Anonymous
map-marker Winchester, Kentucky

Someone stole my phone so I want another one cut off the old one

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Just to talk to a lot of person so we can you know resolve the problem

And how I can get a new phone and all this 100 syllable stuff is ridiculous

View full review

User's recommendation: Talk to a live person

Resolved
Estel Mcu
map-marker Harrison, Michigan

Resolved: My experience

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Updated by user Dec 31, 2024

Company fixed the issue and I have been provided with apology. Customer service was helpful

Original review Dec 15, 2024

Changing devices was not so hard. The service agent was very nice and patient. Getting an actual person was too complicated and frustrating.

View full review
1 comment
AlexTrac

Hi. This is Alex from SIMPLE Mobile.

Thank you for your feedback. We appreciate you letting us know about your experience changing devices. We understand that reaching a live agent can sometimes be challenging. We are always working on improving our customer support channels to make them more accessible and efficient.

We are glad to hear that the service agent you spoke with was helpful and patient. We value their contributions to providing a positive customer experience.

Kiyoshi Rhh
map-marker Denver, Colorado

I paid online my phone bills but they have reducted 3 times on this card number 465345****149533

Today l have paid my phone bill online because I used to pay $40 per month even the processing charges of $4.99 but they have cut my money account 3 times and my internet is not yet on

View full review
Al A Rhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I pay my bills but my phone doesn’t work

When I call it say phone is deactivated I have two line 213 214 **** and 213 820 **** please let me know

View full review
Loss:
$54

Preferred solution: Full refund

1 comment
AlexTrac

Hi, Al A Rhc. This is Alex from SIMPLE Mobile.

Thank you for letting us know your situation. We're sorry if your phone doesn't work after you pay the bills. We apologize for the inconvenience. In the meantime, these are things you can do to troubleshoot your phone.

1. Toggle the Airplane mode for 15-30 seconds. 2. Restart your phone.

3. Check for software updates. 4. Reset network.

If the problem persists, kindly send us a DM on our social media platforms so we can check if your account has been provisioned correctly.

Be assured, we'll provide necessary support. Have a good one!

GK K Twy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible experience

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Updated by user Nov 24, 2024

I would use them again if they rectify the problem by giving me credit for the month subscription that I lost due to the fact that their hotspot device was defective and their 6 week delay to issue a replacement

Original review Nov 23, 2024
I purchased a hotspot device and got a one-month subscription on 9/25/24. Their hotspot device was defective after using it for a day.

After multiple phone calls, they agreed to replace the defective device. It took them 6 weeks to send me a replacement device due to the device being on backorder according to them. It was like pulling teeth to get a replacement device. In the meantime my subscription had expired as the month subscription ended 10/25, and I didn't get the replacement device until 11/10/24.

They had promised to give him a month subscription credit, but they lied as when I called today to get the credit so I can activate my hotspot, they refused to honor what they said they would honor.

I wasted so much time on the phone with multiple calls. I would never use them again, and I recommend for no one to use them
View full review
Loss:
$38
Cons:
  • Lie to customers
  • Not reliable
  • Not trustworthy

Preferred solution: Full refund

User's recommendation: Never use this company

Mattew Mve
map-marker Harrison, Michigan

Switching to a new device

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Switching my old phone to new. And all files.

Customer service was stellar!

Very patient and knowledgeable. Love

View full review
1 comment
AlexTrac

Hi. This is Alex from SIMPLE Mobile.

Thank you for your kind words! We're glad to hear that our customer service team was able to assist you with switching your phone and transferring your files.

We strive to provide excellent support to all of our customers. If you have any further questions or need assistance with anything else, please don't hesitate to contact us again.

Resolved
Christy J Azj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: Double charged

Updated by user Nov 15, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 31, 2024

Please refund the amount of $29.99 and $17.99. I've already cancelled my membership.

You are not conducting business as you stated. This is not fair.

View full review

User's recommendation: Run run fast

Myleah Wln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Punta Santiago, Humacao

AI HAS CHANGED EVERYTHING

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This company is *** ME OFF!!! They will not allow me to talk to a live customer service agent. 8 refuse to continue this service with " AI, period

View full review

User's recommendation: App has completely changed since AI took over! I am so frustrated right now because i paid for an entire year like 9 mo ago and am unable to opt out

Megan P Wtz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers

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I was paying for my service through Simple Mobile for a phone I bought from them. When that phone got demolished after getting run over, I went on their website and bought another phone, the iPhone 13.

I set it up through Smart Pay and was advised that I would be paying for my service and phone through Smart Pay every month. Four months later, I noticed that I was being billed for my service twice a month. Even though I was paying my service through Smart Pay, Simple Mobile was still taking out my service every month directly through their app. I called and explained the situation and the woman in their refund department said she would issue a refund for the four months I double paid.

Two weeks later, I never received the refund. I called them back and their refund supervisor told me that there were no notes about the refund in their system and the woman in her department must have lied to me. I was shocked that this is how they conduct business. They told me there was nothing they could do and told me to contact Smart Pay.

Smart Pay tells me to contact them. It's a money grab and a scam!

View full review
Loss:
$160
Pros:
  • Cheap
Cons:
  • Horrible customer service and they steal your money

Preferred solution: Full refund

User's recommendation: Do not use this company!!!

2 comments
AlexTrac

Hi, Megan P Wtz. This is Alex from SIMPLE Mobile.

Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.

Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.

We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Guest
reply icon Replying to comment of AlexTrac

I tried calling back and they told me to reach out to smart pay. Smart pay tells me to reach out to simple mobile. I’m tired of the back and forth and never getting this issue resolved.

View more comments (1)
Jonathan E Iet

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Phone Service Phone Is Off Not Suppose To Be

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The phone is still off... I'm very dissatisfied about this...

I'm very disappointed with the service... I need to speak with a supervisor as soon as possible...

This is very unacceptable to me and causing great havoc in my day... Please rectify this matter as soon as possible and email me my results...

View full review
Loss:
$30
Pros:
  • I have to deal wit this now
Cons:
  • Im getting no results and need to speak

Preferred solution: Full refund

Bonnie B Pcd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Central Islip, New York

Rip off

Simple Mobile - Rip off
Contains 2 confidential files for company representatives

Do not use this phone company. They overcharged me by $15.

Additionally, they have rude customer service. They do not even know how to properly communicate with someone, and they are very unprofessional.

View full review
Loss:
$15
Pros:
  • Great rip off artist
Cons:
  • Poor customer service

Preferred solution: Price reduction

User's recommendation: *** no

2 comments
AlexTrac

Hi, Bonnie B Pcd. This is Alex from SIMPLE Mobile.

Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.

Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.

We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi, Bonnie B Pcd. This is Alex from SIMPLE Mobile.

We read your post. Your feedback really meant a lot to us. We apologize for this issue that you have gone through. It is not our intention to make you feel this way.

Our main goal is to provide quality service to our valued customers and help them with their concerns. We are hoping that you will give us a chance to redeem ourselves so we can help you out. To better assist you, kindly chat with us at https://***/contactus, or call us at 1-877-878-****. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also text the word HELP to 611611 to use our self-service menu. Thank you.

View more comments (1)
eva b Ntt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Paso, Texas

Simple mobil trade-in program is a scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Simple Mobile - Simple mobil trade-in program is a scam
Contains 1 confidential file for company representatives

I do not believe that simple mobile even exist. I have been waiting 2 months or more on a refund where I traded-in my old mobile phone and have yet to receive a refund.

I was on the trac phone website where I bought a phone from them. a window from simple mobile popped up asking a me to trade in my old phone. when I received my new phone in the mail I was advised to mail back the old phone. I have a trade-in order number where the company received the phone.

they told me to wait at least 2-4 weeks to receive a pre-paid Mastercard debit card. instead they sent a virtual pre-paid Mastercard to my email with instructions how to redeem. the card do not work. trac phone has been giving me the run around about the old phone and the debit card.

they say simple mobile is their sister company and I am still waiting on my money. will contact the federal trade commission.

View full review
Loss:
$10

Preferred solution: Full refund

User's recommendation: you will be taking a risk by listening to them

1 comment
AlexTrac

Hi eva b Ntt. This is Alex from SIMPLE Mobile.

Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.

Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.

We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.

We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

About

Related Companies

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Summary

Simple Mobile is a California based GSM provider offering 3G coverage to nearly 130 US cities. The company's communication services feature unlimited calls, unlimited 411, social networks, unlimited US/global text messages, mobile web, email, voice mail, caller ID and call waiting. Simple Mobile also provides its customers with access to all toll free numbers in the USA. Simple Mobile provides different monthly unlimited plans that cost from a 40 to 60 a month. Service of wireless transfer begins with the moment of activation and proceeds within approximately 30 days from the moment of activation. One can see the complete list of phones and plans at the Simple Mobile's website. With Simple Mobile Internet connection does not require a PC, just a mobile device, enabling Facebook', MySpace, YouTube, Flickr, etc.

Simple Mobile reviews and complaints

Simple Mobile is ranked 569 out of 2145 in Telecommunications category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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