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My sons phone wasn't receiving any phone calls. I did not have the phone with me however I was able to call my son on a different phone and instruct him on how to trouble shoot. First representative who's name I did not catch had a very nasty attitude from the moment...
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1.6
#1283579
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Simple Mobile - I am not happy with this phone service at all

6/8/18 and yes i have contacting them and no help i will not be staying with this phone company 217-220-0509BullshitBullshitWtf
#1282824
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Simple Mobile - Shitty Customer Service

Every month I’ve had the service there’s a period I can’t use my phone at all. They always ask for another number, why do I pay for a phone to have another phone? They’ll claim they can’t help with accommodating when it’s their service mess up because I’ve already used so much data. Even when they troubleshoot it doesn’t fix anything. It’s the worst service I’ve ever paid for.
#1279712
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Simple Mobile - They *** suck!

Outage all the time can’t even travel with this *** mother *** service ! Rot in *** SIMPLE PIMPLE
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1277987
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I use prepaid simple mobile plan and yesterday I made a payment for this month. And then I wasn’t able to use the cellular data. I called the customer service and told them about the problem. They are not knowledgeable and have no idea about the technical problem. They...
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QueasyGuineaPig
QueasyGuineaPig

Yes sir you’re 110% correct!

MariaSM
MariaSM

Hi shiveringlionfish656. This is Maria from SIMPLE Mobile. We have read your post, and we are sorry if you're having issues with your phone's data. We are determined to help y...

1.0
#1275403
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I have only had simple mobile for 2 months now after switching from a great company because they didn’t have the phone I wanted. BIG mistake. They advertise 4g LTE service but in my two months of having it, and living in the city, I only ever get LTE service. Not only...
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1.6
#1271636
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Last weekend I lost service and my phone was just searching all day which was extremely inconvenient since I have a lot of people who depend on me, only time it worked was on wifi, I called and got no help. Finally popped out the SIM card and put it back in and reset...
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#1270761
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Simple Mobile - I didn't have service for almost 3 weeks and lost my job.

I lost my job got fired because I couldn't contact my boss and he couldn't contact me and I couldn't contact simple mobile to file a complaint. Caused me to lose waged on top of paying for a service I couldn't even use. Now customer care said I would get some added air time to my account and a different phone but I've not seen or heard *** so what's up
3.0
Details
Customer service
#1270130
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In the month of April, both phones on my account weren't working properly. Phones call were dropped, calls weren't going through, no one was able to here on calls, it was ridiculous. I was told by manager both phones will receive a credit and only one of the phone was...
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1.4
#1268411
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I called simple mobile on 5/28, to ask why they suspended my service while overseas and cancelled the SIM card, after calling to request my $5 credit for autopay credit not getting applied. They hung up the phone on me and suspended the service. They claimed the...
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RadiantPerch
RadiantPerch

I will attempt 1 last time to chat with simple mobile again, but The times I’ve attempted was useless

MariaSM
MariaSM

Hi experiencedcod. My name is Maria from SIMPLE Mobile. We apologize for the trouble you've encountered with our customer service. We'd like to take a closer look into what's ...

1.0
I didn't like
  • No access to phone account
  • Poor customer service
#1266242
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