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simple mobile lost customers credit card information, last week my boyfriend experienced the same thing I experienced today. my service was deactivated and I enrolled in the auto re-up plan so I don't have to give my information every month but today my service was cut...
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1.7
#1193261
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The company is a total fraud! The customer service representatives not trained, unhelpful, rude and disrespectful! I had a two sim cards with this company and both were enrolled for auto reup that gives a discount. However, one of my account didn’t get a discount last...
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1.0
#1191930
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Simple Mobile - Customer service center is in Honduras!!!

They have idiot customer service reps who cant comprehend a basic request for a phone upgrade!!! I will never give them another dime!
1.4
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Website
#1188238
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Simple Mobile - Bad Service

I’ve had Simple Mobile for almost a month now and out of that time, I’ve enjoyed my service NEVER. My internet is VERY slow. I called and they keep giving me the same answer. “You have to wait 72 hours for them to update the service” This is some bull crap. I’m over this mobile service already
1.2
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
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Website
#1182919
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Simple Mobile - Rip off!

No notification of shipment. Customer service is not trained well. Website claimed phone would work in my area it does NOT and no refund for service possible. What a waste of time and money!
1.4
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
#1180200
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Simple Mobile - Ii bought a reup card still no service been trying costumer

I haven't got any service after purchasing a reup card no customer service
1.0
Details
Customer service
#1180159
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I checked the coverage map before paying for a months service and they showed 4g in my area . When I activated my phone the signal was very poor and sometimes lost signal altogether. Then, I called tech support to see what might be done and after being on with them for...
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MariaSM
MariaSM

Hi. This is Maria from SIMPLE Mobile. I see you need help with your phone. Please chat with us using this link Simple Mobile http://bit.ly/2EETNDo. For your convenience, our r...

#1178154
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Simple Mobile - Theft

I have the $60 plan with mobile hotspot. My hotspot stopped working after my plan renewed. I called several times and no one has resolved the issue. Instead I am placed in a cycle of hold and transfers. I need to be refunded and issue resolved immediately. I am looking into a class action lawsuit as well.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1175935
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while i was on the phone with them they couldn't help me with my situation all i wanted to do was simply keep my old phone number so i was asking the manager Jason is he could possibly activate my number i had so i could transfer it and he kept saying i needed to by a...
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MariaSM
MariaSM

Hi, this is Maria from SIMPLE Mobile. I see you need help with your phone. Please chat with us using this link (select the brand) Simple Mobile http://bit.ly/2EETNDo. For your...

#1174909
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simple mobile is the worst service I ever had. I need a full refund $60.00 for prepaid 30 days of your service you cannot even provide. Tomorrow I will go the local store and recommend them to throw out all your SIM cards into garbage can if they don't want to have a...
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#1168097
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