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Billing Practices
Customer service
2 comments

I made a payment to an authorized dealer of Simple Mobile and it did not go through, my phone was interrupted at 10:00pm so I made another payment. I called back to dispute the claim and was treated so badly that I decided then and there to disconnect my service.

Their customer service reps take a condescending tone and act as if they are doing you a favor just by taking your call. I would NEVER RECOMMEND this service to ANYONE!!

I have NEVER been treated so poorly. How can they keep consumers when they try their best to discourage you and ignore you in regards to where they have made an unforgiveable mistake.

Product or Service Mentioned: Simple Mobile Phone Service.

Reason of review: Problems with payment.

Monetary Loss: $42.

Preferred solution: Full refund.

I liked: Very very very unsatisfied.

Company wrote 0 public responses to the review from Aug 20, 2015.
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Anonymous
#1058109

Same thing happened to me twice.

MariaSM
#1024411

Hi. I am Maria and I work with SIMPLE Mobile.

Please let me help you get this resolved.

Send me an email at SM.CorpResolutionTeam@simplemobilemail.com and we will resolve your problem right away. Include your name, a contact number and your cell phone number or phone serial number.

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