Simple Mobile - I phone 7 purchase
Here is the online conversation I had with them. Worse customer service. They do not care at all. They sent an old iphone 7 and asked me to pay for the shipping if I want to send it back.
Thank you for visiting Simple Mobile today. How may I help you?
Sherry: Thank you for visiting SIMPLE Mobile.
Sherry: Hi Valued Customer.
Sherry: How may I assist you?
You: i just recevied the new iphone 7
You: I ordered from your website and it does not look new
You: first the plastic cover is not there on the box
You: then the ear phone is not iphone 7 ear phone
Sherry: Iโm sorry to hear that.
Sherry: You can return the phone and purchase a new one.
You: where can I return it?
You: am i going to be charged with shipping cost?
Sherry: If you purchased your Simple Mobile phone from simplemobile.com, you have thirty (30) days from the date your phone was delivered to you to return it to us for either an exchange or a refund. To process a refund, please send the item to: Ingram Micro Mobility Return Center, 2675 Reeves Road. Suite 190. Plainfield, IN 46168. We recommend for you to use a courier with tracking capabilities.
Sherry: Yes.
You: but you sent me an old phone
You: why do I have to pay for the shipping charge
You: are you kidding me
Sherry: I understand your concern.
Sherry: It depends on you if you want to return it or not.
You: what do you mean
Sherry: Is that a new phone or a Refurbish phone?
You: you didn't send me a new phone that I ordered and you ask me to pay for the shipping
You: I paid for the new phone
You: not an old phone
Sherry: What I mean is that, you can return the phone and get a refund, but you have to pay for the shipping.
You: what kind of service is that
Sherry: I am sorry for that.
You: is this how you treat your customers
You: you didn't send the right product and the customers have to pay for it
You: It is your mistake not mine
Sherry: I am sorry for that. However, you can return the phone and we will give you a refund.
You: I do not want to pay for the shipping
You: it's your mistake
You: I need to speak to your manager you doesn't seem to be able to help me
You: let me speak to someone who can help me
Sherry: Okay.
Sherry: I am sorry for that.
Sherry: Let me transfer you to a manager. Please wait.
Sherry has left the chat
You are being transferred, please hold...
Agent Dany enters chat
Dany: Hi Customer. Thank you for visiting SIMPLE Mobile.
You: I bought a brand new i phone 7 from your website and I just received it it doesn't look now to me
You: first the plastic cover is missing
You: and then the ear phone is not iphone 7 ear phone
Dany: Iโm sorry to hear that.
You: what can you do for me
Dany: That will depend on what you want to do with the phone.
You: explain to me. I am all ears
Dany: You can keep the device or you can return it.
Dany: That is your choice.
You: if I return it , do I have to pay the shipping cost?
You: It's your mistake
You: Not mine
You: be aware I will post our conversation on line
Dany: If you want to know that, you will have to contact one of our customer care representatives at 1-86*-806-**** and enter reference PIN 294713 for English or 111406 for Spanish. Please be advised that your reference PIN is valid only for two weeks. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You: so you don't know anything
Dany: We do not handle returns or refunds via chat.
You: but you can explain the process to me right
You: dany, what is your full name
Dany: For security purposes, I cannot give my personal information.
You: well, you will see our conversation on social website
Dany: No problem.
Dany: Do you have any further question?
Reason of review: Return, Exchange or Cancellation Policy.
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Comments
Please avoid publishing any personal information and promotional content
Omg Sherry im having problems with Simple Mobile too. I bought their phone & was told I could return it for refund in 30 days without reason.
I returned the phone & idk whatโs happening. I feel like they charged my account then they have the phone back now too. When I called the return center I was told to call Simple Mobile. Haha they said it could take 30 days for the refund.
I said it didnโt take 30 days to get ur money out of my account. So here I sit wondering if Iโve been ripped off the phone too.
I hope ur delimma has been properly resolved. Iโll never use Simple Mobile or refer them to anyone !