Re: Ticket #1188835552. I ordered a phone fron the Simple Mobile website and received the package within 3 days as offered on their website.
When I picked up the package from the front desk in my building, I immediately noticed it was extremely light. Why was it light you ask? Because there was no phone in the box. They sent me a sim kit and an air pouch, but no phone.
I called immediately and was told they had to investigate and to call back within 24-48 hrs. I called back after 48hrs and was transferred about 4 times and told they are still investigating and will most likely issue a refund. Ok, problem solved right?
A few hours later I receive another package with a Simple Mobile phone. I was happy and thought they had resolved the problem.
Well, I tried to activate the phone and the phone they sent me was the flagged phone, so now I can't activate it and they refunded my money to my credit card. Does it make sense for them to send me a flagged phone? Why not keep the money and send me a new phone and not the same one you flagged?
So, I called and asked them to just cancel the refund and unflag the phone. They told me I had to send the phone back.
What? Long story short after 5 phone calls and 25 call transfers, the last customer service rep told me everything was clear and I could activate the phone. Guess what? I still can't activate the phone.
I am normally a very patient person, but this is turning into a fiasco.
Five days this has been going on and no one can answer why they sent me a flagged phone. And the saga continues...