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13 comments

This sucks and I get even more stressed looking at all the Yelp reviewers who got screwed on this same issue...

My husband signed up for auto re-up six months ago and we want to stop it.

We plan on leaving this service soon as the signal is non-existant just outside of our new town. I am wanting to make the transition easily, but what I have read about simple mobile stopping the re-up feature sounds like pulling teeth. They dropped the call I was on with customer service and it looks like they are going to make us have to get a new number and cancel our credit card just to get this stopped.

Reason of review: Problems with payment.

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Anonymous
#1536277

zo: I have not heard from you for a while. If you have any further questions or concerns, please contact one of our customer care representatives at 1-877-878-7908.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Anonymous
#1372063

i make mistake on paying my monthly bill, and they tell me. sorry but we can't do nothing about it. they charge me extra because they can't refund my money.

Anonymous
#1334073

Just chat with an agent online they will do it for you in seconds... i just did it it took me 3 min

Anonymous
Moran, Wyoming, United States #1219096

My self is trying to stop this service I have called simple Moible but no live person is coming to my aid I need help I try pressing all the keys but noting no one come is this number working

Anonymous
#1038790

It's pretty siMple, just call cc+1 (877) 878-7908 then on the options choose 5-6-2-1 should Put you through to a live person to assist you...after struggling to get a live person, this whole thing took less than 3 minutes to cancel the auto reup

Anonymous
to Anonymous #1092686

This really took 2 minutes to cancel! Thanks :)

Anonymous
to Anonymous #1144752

Please I really thank you you are BEEEEEEEEEsssssssttttt.

Anonymous
to Anonymous #1145364

Thanks man. I just tried that and worked out for me

Anonymous
to Anonymous Houston, Texas, United States #1152897

Thank you, it took 8 minutes

Anonymous
#1017146

That MariaSM from SIMPLE Mobile is getting on my *** lately.

They just dont care.

Anonymous
Long Branch, New Jersey, United States #994828

THIS IS REALLY GREEDY BY SIMPLE MOBILE. Why is there no option to stop auto-reup??? Why the *** do i have to cancel my credit card to stop this BS??

MariaSM
#892517

Hi. I am Maria and I work with SIMPLE Mobile.

Please let me help you get this resolved. Send me an email at SM.CorpResolutionTeam@simplemobilemail.com and we will resolve your problem right away. Include your name, a contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Anonymous
to MariaSM #1473617

Very helpful, just deactivated in less than 2 minutes

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