(46 of 562 reviews match)
Latest review first
I just tried to reup my sons phone.. First problem the "my account" app was removed when the phone installed updates (updates consumed all of the 8GBs on the phone and that particular phone will not allow you to install apps to memory cards) tried online to purchase...Read more
Company wrote 0 private or public responses to the review from Oct 30.
I didn't like
- Customer service
Went online to simple mobile web site to start new service with them. I wanted to port my existing number from tpo to simple mobile. The problem with simple mobile web site is that when it asks for my current account number , it says "invalid" every time I input the 6...Read more
Company wrote 0 private or public responses to the review from Sep 22.
I made payment with master card twice thru simple moobile app didnt go thru the paymentls but i check my statement in home and the payments go thru. But they never activated my plan again. I have to use a debit card. To activated my plan again .I call my credit card...Read more
Company wrote 0 public responses to the review from Aug 23.
They charged me on their website. I can see the charge on my account but they say that the charge never occurred. What kind of a *** company is this? They are asking me to contact my bank to resolve this ! I have absolutely no idea what to do except to tell folks to...Read more
Company wrote 0 private or public responses to the review from Jul 14.
Low signal across the board , New unlocked galaxy s9+ , new Sony zx, still signal is only 1 bar Still live in the same place and drive around the same town as before . Maybe tmobile is getting rid of simple mobile? Or simple mobile is "updating" theirs system? Either...Read more
Company wrote 0 private or public responses to the review from Jun 27.
Simple Mobile - Bad customer service
The customer reps was very rude. I was at work while trying to resolve an issue with my service being off for no reason. Not disconnected. I am working so its a little background noise. The CSR told me to stop making noise in the background because its aggravating. Everysince i have had their service its been problem after another. I wouldnt recommend this company to my worst enemy.
Company wrote 0 public responses to the review from Jul 06, 2017.
Billed my credit card twice on the same day for service which I did not authorize. I called immediately to dispute the charge - which appeared once - and was told it would be removed. However, three days later the charge now appeared TWICE for the same unauthorized...Read more
Company wrote 0 public responses to the review from Apr 20, 2017.
I have spent more than two hours (on two occasions) trying to solve an issue. I could not make phone calls!!! At the end of it I still could not make calls. I asked for a refund on they say they had no record of me paying that months bill DESPITE the fact that I...Read more
Company wrote 0 public responses to the review from Oct 10, 2016.
I canceled my Service on March 14, 2015. they kept charging my bank account every month for 7 months, like I was using their service. I called and reported the problem on October, 2015 spent so many hours on the phone, trying to solve it, they have the most horrible...Read more
Company wrote 0 private or public responses to the review from Jan 11, 2016.
I had turned on my service on 11/19/20 for $25 and added a $20 data plan for internet. they cut off my phone service telling i cant have two plans at once. Since i paid $45 i asked if can have plan combined they told no. I went back to the store they told Simple will...Read more
Company wrote 0 public responses to the review from Nov 24, 2015.
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