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I just tried to reup my sons phone.. First problem the "my account" app was removed when the phone installed updates (updates consumed all of the 8GBs on the phone and that particular phone will not allow you to install apps to memory cards) tried online to purchase...
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Company wrote 0 private or public responses to the review from Oct 30.
1.0
I didn't like
  • Customer service
#1391346
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Went online to simple mobile web site to start new service with them. I wanted to port my existing number from tpo to simple mobile. The problem with simple mobile web site is that when it asks for my current account number , it says "invalid" every time I input the 6...
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Company wrote 0 private or public responses to the review from Sep 22.
MariaSM
MariaSM

Hi, KeyBiddy. This is Maria from SIMPLE Mobile. We understand your frustration. We apologize for the trouble that you have been through. We need to get the complete and correc...

AlexTrac
AlexTrac

Hi, KeyBiddy. This is Alex from SIMPLE Mobile. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our repres...

1.4
#1363020
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I made payment with master card twice thru simple moobile app didnt go thru the paymentls but i check my statement in home and the payments go thru. But they never activated my plan again. I have to use a debit card. To activated my plan again .I call my credit card...
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Company wrote 0 public responses to the review from Aug 23.
MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We apologize for the trouble this may have caused you. As per our interest to serve you better, we are continuously working on improving and ...

1.8
#1337002
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They charged me on their website. I can see the charge on my account but they say that the charge never occurred. What kind of a *** company is this? They are asking me to contact my bank to resolve this ! I have absolutely no idea what to do except to tell folks to...
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Company wrote 0 private or public responses to the review from Jul 14.
1.0
I liked
  • Very very very unsatisfied
  • I am very unsatified
I didn't like
  • Customer service and there scam unnlimited plan
#1303787
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Low signal across the board , New unlocked galaxy s9+ , new Sony zx, still signal is only 1 bar Still live in the same place and drive around the same town as before . Maybe tmobile is getting rid of simple mobile? Or simple mobile is "updating" theirs system? Either...
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Company wrote 0 private or public responses to the review from Jun 27.
1.0
#1289951
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Simple Mobile - Bad customer service

The customer reps was very rude. I was at work while trying to resolve an issue with my service being off for no reason. Not disconnected. I am working so its a little background noise. The CSR told me to stop making noise in the background because its aggravating. Everysince i have had their service its been problem after another. I wouldnt recommend this company to my worst enemy.
Company wrote 0 public responses to the review from Jul 06, 2017.
1.8
Details
Billing Practices
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Warranty
Website
#1070638
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Billed my credit card twice on the same day for service which I did not authorize. I called immediately to dispute the charge - which appeared once - and was told it would be removed. However, three days later the charge now appeared TWICE for the same unauthorized...
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Company wrote 0 public responses to the review from Apr 20, 2017.
MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

1.0
#1036781
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I have spent more than two hours (on two occasions) trying to solve an issue. I could not make phone calls!!! At the end of it I still could not make calls. I asked for a refund on they say they had no record of me paying that months bill DESPITE the fact that I...
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Company wrote 0 public responses to the review from Oct 10, 2016.
AlexTrac
AlexTrac

Hi. I am Maria and I work with SIMPLE Mobile. Please let me help you get this resolved. Send me an email at SM.CorpResolutionTeam@simplemobilemail.com and we will resolve your...

#934433
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I canceled my Service on March 14, 2015. they kept charging my bank account every month for 7 months, like I was using their service. I called and reported the problem on October, 2015 spent so many hours on the phone, trying to solve it, they have the most horrible...
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Company wrote 0 private or public responses to the review from Jan 11, 2016.
MariaSM
MariaSM

Hi. I am Maria and I work with SIMPLE Mobile. Please let me help you get this resolved. Send me an email at SM.CorpResolutionTeam@simplemobilemail.com and we will resolve your...

1.0
I liked
  • I am very unsatified
I didn't like
  • Customer service
#768212
Reply to reviews
I had turned on my service on 11/19/20 for $25 and added a $20 data plan for internet. they cut off my phone service telling i cant have two plans at once. Since i paid $45 i asked if can have plan combined they told no. I went back to the store they told Simple will...
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Company wrote 0 public responses to the review from Nov 24, 2015.
MariaSM
MariaSM

Hi. I am Maria and I work with SIMPLE Mobile. Please let me help you get this resolved. Send me an email at SM.CorpResolutionTeam@simplemobilemail.com and we will resolve your...

1.0
I liked
  • Very very very unsatisfied
  • I am very unsatified
#739490
Reply to reviews