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Whilst in USA on holidays, I purchased a USA SIM card for my phone for the 30 day plan paying cash. I then extended it for another few weeks and paid US$28.50 on October 2, before I returned home to Australia.

Now another charge has appeared on my credit card on October 30 which is wrong and should be credited to me immediately. I have paid for the 2 usages on that SIM card, not for Simple Mobile to keep charging me every month. Can this please be sorted straight away. I have tried contacting Simple Mobile via live chat etc but to no avail.

Thank you. Janess Arbon

Product or Service Mentioned: Simple Mobile Sim Card.

Reason of review: Problems with payment.

Monetary Loss: $28.

Preferred solution: Full refund.

I liked: It is a very affordable and simple service.

Company wrote 0 private or public responses to the review from Oct 28, 2017.
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Hi. I'm Maria from SIMPLE Mobile.

I'm sorry for the inconvenience that you have experienced.

Let me help you to resolve the problem. Please send us an email with your account information to and we will gladly help you.

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