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Summary of Simple Mobile Customer Service Calls

444 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
03:17 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Simple Mobile to Ask about:

Payments and Charges:

  • “Bill”
  • “I pay bill but thay no put my adress on my bill the adress is must for me”
  • “Mobile recharge”

Staff:

  • “Customer service”
  • “Service isnt working even on my home Wi-Fi now I got fired”
  • “My son’s phone is out of service”

Activation/ Cancellation:

  • “Stil waiting our line activation”
  • “Needing to deactivate”
  • “Activate my simcard”

Account:

  • “Because I m not able to create my account”
  • “My friend account id blocked why”
  • “Login issue with other simpl acount”

Request for Information:

  • “Want to know how to reset my phone”
  • “How to use”
  • “New pin to check my voicemail”

Cards:

  • “Sim card”

Refund:

  • “To get a refund back”

Other:

  • “New phne”
  • “Showing mobile number not registered”
  • “My order is not came stilll”

Simple Mobile Rating Stats

1.6 out of 5 stars
based on 195 reviews
See all 539 reviews

Rating stats

  1. 126 reviews
  2. 37 reviews
  3. 21 reviews
  4. 8 reviews
  5. 3 reviews

About Simple Mobile

Top 5 Simple Mobile Products

Website, Sim Card, Account, Reup Prepaid Card, Refill Card

Top 5 Likes about Simple Mobile

Very very very unsatisfied, I am very unsatified, It is a very affordable and simple service, Wonderful website chat function and service excellent ai, When i activated the service was great

Top 5 Dislikes about Simple Mobile

Poor customer service, Customer service unable to fix simple issue, No access to phone account, Unknowledgeably staff, Unable to use the piece of junk

Summary

Simple Mobile is a California based GSM provider offering 3G coverage to nearly 130 US cities. The company's communication services feature unlimited calls, unlimited 411, social networks, unlimited US/global text messages, mobile web, email, voice mail, caller ID and call waiting. Simple Mobile also provides its customers with access to all toll free numbers in the USA. Simple Mobile provides different monthly unlimited plans that cost from a 40 to 60 a month. Service of wireless transfer begins with the moment of activation and proceeds within approximately 30 days from the moment of activation. One can see the complete list of phones and plans at the Simple Mobile's website. With Simple Mobile Internet connection does not require a PC, just a mobile device, enabling Facebook', MySpace, YouTube, Flickr, etc.

Simple Mobile reviews and complaints

Simple Mobile is ranked 254 out of 1843 in Telecommunications category

Area Served

USA

Payment Methods

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Simple Mobile Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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