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Contact Simple Mobile Customer Service

Simple Mobile Phone Numbers and Emails

Toll-Free Number:

  • (877) 878-7908
Call customer service
Send Message

Accessibility:

  • (877) 799-9989

Legal:

  • (877) 799-1999
    CCPA Inquiries

Simple Mobile Emails:

General Info
Code of Conduct
Legal
Privacy Inquiries
crazytalk@mysimplemobile.com
copyright@mysimplemobile.com
Copyright Infringement Inquiries
Is this your business?

How to Contact Simple Mobile?

Most Popular Number:

(877) 878-7908
Total calls: 7 630 Issues resolved: 316 Last call: Jun 14, 2025
author avatar
PissedConsumer Reporter

The Simple Mobile customer service phone number is 1-877-878-7908. You can call Simple Mobile to get assistance with your account, billing, technical support, or any other inquiries related to their services.

Simple Mobile customer service hours are from 8:00 am to 11:45 pm ET 7 days a week.

Simple Mobile is dedicated to providing quality customer support to its users. The customer service team is available to assist with any questions or concerns you may have, ranging from account management and billing inquiries to technical support. Their customer support operates 7 days a week, with Simple Mobile customer service hours starting from 8:00 am until 11:45 pm ET.

To contact Simple Mobile customer care service chat, start by visiting their official website. Once on the homepage, scroll down to the bottom and find the "Contact Us" link under the "Support" section.

You'll be directed to the "Contact Us" page, where you should see a chat icon in the bottom right-hand corner of the screen. This icon may appear as a chat bubble or a headset symbol. By clicking on the chat icon, a chat window will open, allowing you to connect with a Simple Mobile customer care representative.

Simple Mobile Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Simple Mobile Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Simple Mobile is 8778787908. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Simple Mobile may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Simple Mobile Website:

Simple Mobile Help Center:

Corporate Office Address:

TracFone Wireless, Inc. d/b/a Simple Mobile
9700 NW 112th Ave.
Miami, Florida 33178
United States

Other Info (opening hours):

Call Center/Chat Hours:

Monday - Sunday: 8:00am - 11:45pm (EST)


Other Locations:

1279 W. Flagler St.

Miami, FL 33135


4605 NW 7TH St.

Miami, FL 33126

More contact details

Simple Mobile Customer Service Reviews

1.4 / 5
Bad
Estel Mcu
My experience
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Changing devices was not so hard. The service agent was very nice and patient. Getting an actual person was too complicated and frustrating.

Guest-6113438
I was very satisfied
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Nothing ask for Eric in customer service he was very nice in helping me with my situation he helped me out Cry very good %ill asks for him again in customer service thank youLikeLikeLikeLikeLikeLikekeep up the good work you are going places at ur job

Adilyn Ssa
Terrible terrible

Simple Mobile used to be decent, but now it's just horrible. Don't waste your time or money with them.

The customer service people are absolutely awful, they simply do not listen to complaints, all you get are platitudes that get you nowhere. They have poor English skills and terrible attitudes to go with it. I tried several times to get help with my add-on data, all I got was being transferred to so many people before my calls were dropped. Two days of pure frustration with them and still got nowhere.

Don't get me started with their so-called advanced technical team!

Terrible service. Goodbye, pathetic mobile.

How Good is Simple Mobile's Customer Service?

Indy Mef
Indy Mef
Feels Neutral | Sep 24, 2024

Almost impossible to get an actual agent. The machines just keep going on and on and never resolve the issue.

Read full quote
Shiri Nea
Shiri Nea
Feels Satisfied | Jul 27, 2024

I’m very happy to use simple mobile

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Grecia Mcw
Grecia Mcw
Feels Disappointed | Jul 21, 2024

559508****

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Jemmie Vee
Jemmie Vee
Feels Disappointed | Apr 26, 2024

Very bad

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Carly G Dgg
Carly G Dgg
Feels Disappointed | Apr 04, 2024

I. Do not like simple mobile not happy at all

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Litha Sjn
Litha Sjn
Feels Disappointed | Dec 23, 2023

I still don't have service internet Wi-Fi through phone aint working obviously and I've always had problems with this company this is the most worst phone company I've ever had until this company shows me different and otherwise I would not recommend this company to anybody and I will tell anybody that before they get any service do not come to simple mobile the most worst company I've ever In calendar and it is like a nightmare with this phone company terrible

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Summary of Simple Mobile Customer Service Calls

8.2K TOTAL
CALLS
04:23 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Simple Mobile?

Payments and Charges Question:

  • “Payment”
  • “Get a copy of my bill”
  • “Bill payment”

Account Question:

  • “Simpl account is not activated,please reactivate my account,if not working in irctc my account”
  • “To pull up my account”
  • “Replenish account”

Product/ Service Question:

  • “Phone not working”
  • “My phone isn’t working”
  • “Reconnect my phone”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Para cancelar una linia”
  • “Cancel subscription”

Staff Question:

  • “End service”
  • “No service”
  • “My service has been deactivated I was bachome”

Request for Information Question:

  • “To ask a Question”
  • “My phone got stole and don’t remember my phone number”
  • “I need to know how much is My payment”

Cards Question:

  • “Card not working”
  • “Sim card”
  • “SIM card activation”

Return/ Replace Question:

  • “Change due date”
  • “Return address”
  • “To change cell phone”

Refund Question:

  • “Refund”
  • “Refund amount”
  • “I'm waiting on my refund”

Shipping and Delivery Question:

  • “Aun nose completa mi canbio asía sinple movil y lla pasaron más de 72 horas nesesito respuesta”
  • “Instant delivery of money not there”
  • “Get the account number”

Website/ Application Question:

  • “My application”
  • “App says I'm out the area”
  • “Installation of my simple mobile number on iPhone 14 pro”

Employment Question:

  • “Pay off my phone account”

Other Question:

  • “Transfer phone”
  • “I lost my hon I want to the same number but a difrent phn”
  • “Why i can not make calls to mexico”

Compare Simple Mobile Customer Service To

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ATT
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