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I am with simple mobile for the past 8 years. Since July 1st 2017 I stopped getting 4g internet I now only get GPRS. Phone service has become horrible, when I send or receive calls the person on the other end cannot hear me. I get missed and dropped calls. SIMPLE...
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Anonymous
Deb

I have the same exact problem with Ultramobile. They told me it was the T-Mobile towers that were upgraded and that my whole family would have to purchase new phones. Are yo...

plxjammerplx_84
plxjammerplx_84

Just change service and go with Metropcs, they offer unlimited 4G LTE for $50. I'm gonna get the $99 ZTE ZMAX PRO as it's more than sufficient for my google maps needs and str...

2.7
#1079430
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I purchased 2 cards one for me and one for my husband problem ive had in 3 days of new service dropped calls but my husband after 2 days his service went out i called them and they said there is no record of his line ever having service or a record of the sim card...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.To resolve the problem, please send us an email with your account information to simplemobile@fb-tracfone.com. Than...

1.0
#1075812
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I purchased a $60 plan (unlimited data plan). But the data connection turned off since that day. No internet on my fone. I called them many times. Its been a week now. Problem not solved. Im thinking about switchibg to another carrier. This is unacceptable
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MariaSM
MariaSM

Hi. Im Maria from SIMPLE Mobile. Im sorry for the inconvenience that you have experienced. To resolve the problem, please send us an email with your account information to sim...

Anonymous
Anonymous

I have the same problem and the customer service guys never told me they have an outage after calling,chatting at least 10 times,it's weird , they told me it's in my phone set...

1.0
#1075735
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Simple Mobile - Took over 300.00 out my account

Simple Mobile
#1086851
1.6
Details
I tried to purchase the 60.00 plan with the app it kept declining so I finally decided to call and now I check my account and there are 5 transactions from simple mobile all in the same day. I'm furious because how is that possible if 4/5 time is said it was declined. And it's been almost 2 weeks and my money has not been put back on card
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Simple Mobile - Terrible provider

Simple Mobile
#1085619
Will not transfer phone to other carrier. Paid 400 for a usless iphone se. Customer service is a bunch of morons and scamers.
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Simple Mobile - What?

Simple Mobile
#1083831
All i am trying to do is activate a phone. I had to ask my neighber for help. So i have to get a attoriny?
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Simple Mobile - Worst company

Simple Mobile
#1080681
1.0
Details
I hate this company yall phones are made to stop working just so you can get money out of people i will never refrer anyone to this company
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I purchased a simple mobile phone ,,plan and sim card ,,,,called got everything set up ,,,then she says oh your sim wont work we will have to send you one ,,,,umm ok ,,,so it came today call again everything is set an ready to go turn your phone off then back on,,,ha...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.To resolve the problem, please send us an email with your account information to simplemobile@fb-tracfone.com. Than...

#1074088
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In June 2017 I purchased a SIM Card and $40 a unlimited calling, text, etc. service plan from Simple Mobile at Best Buy and when I tried to have the data service and the telephone sync up with each other I was unable to. So, I had my son who is much more savvy with...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.To resolve the problem, please send us an email with your account information to simplemobile@fb-tracfone.com. Than...

1.3
#1073904
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Simple Mobile - Complaint from a tourist
Simple Mobile - Complaint from a tourist
I bought a SIM card from the Lyca Mobile company Inside a store that looks like simplemobile I was on a trip to New York from Israel. The seller in a store in New York told me that after June 1 they would refund me the $ 677.20 credit card, provided I did not use the...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.We can't further assist you because that is not our product. You will need to contact the appropriate customer care...

#1071095
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I PAID MY SONS ACCOUNT NUMBER 469-774-1351 UNFORTUNATELY HE ALSO WENT AND PAY ANOTHER AMOUNT. I CALLED TO HAVE YOUR CUSTOMER SERVICE CREDIT THE EXTRA PAYMENT TO NEXT MONTH AUGUST. THEY REFUSED. I THEN ASKED THAT THEY REFUND THE MONEY I PAID SINCE IT WAS ON MY CARD....
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MariaSM
MariaSM

Hi. Im Maria from SIMPLE Mobile. Were sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or send ...

#1069645
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Bought phone, and top up cards from Target store in LA For 4 months service was fine, then go to Target, walmart, several other stores to get another card for monthly service, they took the entire display down. Called , they never gave a call back, nothing, texted...
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MariaSM
MariaSM

Hi. Im Maria from SIMPLE Mobile.We're sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a liveagent or send us...

#1064917
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Bought a Simple Mobile Cell phone on June 1st, went to activate it and with help of customer service on the phone discovered it had a defective SIM card so they shipped a new one. Called them to try and activate it and they said they couldn't since they sent the wrong...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile.We're sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or send ...

1.0
I didn't like
  • Unable to use the piece of junk
  • Customer service unable to fix simple issue
#1063453
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On friday may 19th i purchased a simple mobile cellphone and activated it with a $50.00 plan. The data has been very slow with hour of not working i have used a grand total or 332 mb. The phone also has periods where it will not recieve calls or call out unless i turn...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For y...

#1050082
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