Simple Mobile
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Phone Service Phone Is Off Not Suppose To Be
The phone is still off... I'm very dissatisfied about this...
I'm very disappointed with the service... I need to speak with a supervisor as soon as possible...
This is very unacceptable to me and causing great havoc in my day... Please rectify this matter as soon as possible and email me my results...
- I have to deal wit this now
- Im getting no results and need to speak
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Central Islip, New York
Rip off
Do not use this phone company. They overcharged me by $15.
Additionally, they have rude customer service. They do not even know how to properly communicate with someone, and they are very unprofessional.
- Great rip off artist
- Poor customer service
Preferred solution: Price reduction
User's recommendation: *** no
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Paso, Texas
Simple mobil trade-in program is a scam
I do not believe that simple mobile even exist. I have been waiting 2 months or more on a refund where I traded-in my old mobile phone and have yet to receive a refund.
I was on the trac phone website where I bought a phone from them. a window from simple mobile popped up asking a me to trade in my old phone. when I received my new phone in the mail I was advised to mail back the old phone. I have a trade-in order number where the company received the phone.
they told me to wait at least 2-4 weeks to receive a pre-paid Mastercard debit card. instead they sent a virtual pre-paid Mastercard to my email with instructions how to redeem. the card do not work. trac phone has been giving me the run around about the old phone and the debit card.
they say simple mobile is their sister company and I am still waiting on my money. will contact the federal trade commission.
Preferred solution: Full refund
User's recommendation: you will be taking a risk by listening to them
Hi eva b Ntt. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Harrisburg, Pennsylvania
Paid my daughter phone bill 3 times still not on
They took my money off the card but has not turned my daughters phone on yet these are how many times Ive paid and her phone is still off phone number is 215722****
Hi, Guest-615****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Lincoln University, Pennsylvania
Need top up airtime regularly!
I now realize that what the company advertized and promised me isn't the same thing as I have to continually load airtime, failing which, my outgoing calls are blocked!
Hi, Tabatha Gph. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
We know how important it is to have a working phone nowadays. Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account.
We are hoping that you will give us another chance to rectify this issue with you. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word SUPPORT to 611611. Thank you for having business with us!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
If I could give 0 stars, I would. I had just gotten a cell phone and was trying to get service on it.
I paid for my service, but it never even activated.
My agent was unhelpful in every way. I have no way of making phone calls, yet all they could do was keep telling me to call a number that I have NO way of calling, and then they ended the chat on me!
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Scam scam scam
Hi, Irene D Slt. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vienna, Ohio
My cell line got hacked and listened on credit card emails removed causing bankruptcy.My account pin is wrong still locked out the account
Hackers used my Simple Mobile cell phone account information and credit cards to *** and send money to fraudulent companies. I lost $2000 from my bank accounts and missed out on music business deals.
Simple Mobile didn't help at all.
I had to buy a total of 30 SIM cards to fix the issue. They still won't correct my birth date and email information.
- Joke
- Scam artists
- Catfish
Preferred solution: Apology
Hi, jamie W Gwm. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Chicago, Illinois
I was very satisfied
Nothing ask for Eric in customer service he was very nice in helping me with my situation he helped me out 
very good %ill asks for him again in customer service thank you
keep up the good work you are going places at ur job
User's recommendation: Just wait and be patient with customer service
Hi, Guest-611****. This is Alex from SIMPLE Mobile We are glad to know that you are satisfied with your new phone.
If you need assistance, please do not hesitate to contact us. Thank you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
The absolute WORST phone company in existence
DO NOT GO TO SIMPLE MOBILE IF U WANT TO MAINTAIN THE LITTLE BIT OF MENTAL SANITY U HAVE LEFT.
Their customer service representatives are insensitive, rude, robotic turds who are paid to talk passive aggressive in their little Indian accents, and offer minimal assistance when THEY are in the wrong. Calling them only further infuriates you, and the situation. Every time i call for help with my internet- which goes out with the ACP $30 plan right in the middle of the month- they are of no help or understanding. Why am i paying you ppl $40 a month for add on internet when ACP is supposedly paying the company $30 of my bill?! So simple mobile walks away with $70 off of my name and account and i still get *** internet service that cuts off mid month???
-
GO TO H E L L L L
-
Im leaving them and going to metro. But then, Ive heard bad things about metro as well! so its like I dont know what to do but one thing is for sure-
-
IM
LEAVING
SIMPLE ASZ MOBILE!!!
Never ever again will they see another dollar from me! I suggest youll do the same. These companies think were obligated to accept their subpar mediocrity. NO! No more.
-
I
Do
NOT
recommend
Simpleton simple mobile
- Everything about the company
Preferred solution: Full refund
User's recommendation: STAY AWAY AT ALL COST. Go to the other 20 phone companies
Replying to
BLAH BLAH BLAH BLAH. I hope the company falls apart and goes bankrupt and there’s a class action suit against Verizon/simple mobile so impactful that your CFO’s, and CEO’s granddaughter’s granddaughter can never even think to do business in America again.
Y’all are utter trash in every sense of the word. When i think of scam company, simple mobile and Verizon is the exact visual.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to cancel and they refuse to cancel
I have been disputing my monthly charges for the last 7 months I've had to explain the situation to my bank every time.My phone was lost so I tried to cancel on their website but it required a security code,I called multiple times to cancel and they refused because I dont have the phone the get the code all they had to say over and over again is "im very sorry sir".I have even changed my credit card number multiple times and they are still able to charge it no matter how many times I change the card number,the only thing i could do is close out my credit card but I refuse to ruin my credit over this.
- Cheap service
- Are con artists
Preferred solution: My account finally cancelled
User's recommendation: Never sign up with them they will screw you over so bad
Hi, Johnny B Stq. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Cedar Rapids, Iowa
Turn on phone
Trying to change a phone that broke to a different phone with the same number. Very hard to do through your system. Customer service transferred to the experts and the phone hung up.
Hi, Guest-609****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Madison, Tennessee
I need my number back to t mobile
I ported my number from simple mobile to t mobile today and I still cant access my number on my new phone
Hi, Billi Bgf. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for doing business with us.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecharge my cell
By mistake, I recharged another number. My phone number is 337324****, but by mistake, I recharged 337324****. So, please help to transfer credit to my phone number.
Preferred solution: Please recharge my phone $ 20 plan please
Hi, Minaz N Hxe. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. Thank you for bringing this to our attention. We're sorry to hear that you refill these numbers by mistake and it wasn't going to the device where it is supposed to be.
No worries, we have tools here to make sure that it will credit to the right account. We will help you with this. Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now.
However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you. For further assistance, aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
No calls and Internet and rude interference in conversation
I got very little help repairing online account information after the phone line was hacked by someone entering my online account.my birthday is still wrong in there systems they want help me fix it .it's rude interrupting interference doing phone and chat calls.my keeps getting hot and shutting down want help my support calls are going to Africa simple mobile
- Security
- Security
Preferred solution: My services back working right
Hi, Alysha Rvx. This is Alex from SIMPLE Mobile.
We do apologize for this inconvenience. We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement.
Let us take a closer look into what is going on. Your satisfaction is of utmost importance to us, and we value your feedback. Please give us a chance to investigate and resolve your issue. Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Customer complaint
Good afternoon, my name is Joseph. The reason for my email is because I was given the wrong plan with misinformation. I was told for $10, I would receive 30 days of unlimited talk and text with 7 days of high-speed data. This misinformation was given to me on 05/06/2024, via a phone call from an agent that represents your company. On 05/11/2024 at 4:15 pm EST, I called the customer service line and spoke to an agent whose badge number is 511410. I informed her that I received a text stating my service is going to be cut off in 2 days when I just paid for my services to be valid for 30 days. This agent, whose badge number is 511410, stated that the original agent gave me misinformation and that there is absolutely nothing she can do about it.
I then asked this agent if there was any way I could get an extension, being that I was misled by the information the prior agent gave me. She refused to give me an extension or a refund and became very hostile and rude about the situation. I've been a loyal customer with this company for quite some time and I am extremely upset that not only will my services be cut off, but the agent was unapologetic and extremely rude, making matters even worse for me.
I would like to file a complaint on the agent whose badge number is 511410 and on the agent who gave me the wrong plan with misinformation. My phone number is 161********. I look forward to hearing from someone via text or phone call. Thank you.
Preferred solution: My service extended
User's recommendation: Don’t believe customer service reps they will lie just too get you off the phone
Replying to
Hi, Jayline Mrl. This is Alex from SIMPLE Mobile.
Based on your comment, we cannot gauge exactly what went wrong. Can you give us more details about your concern? We'd be happy to take a look into this for you. If you have also any suggestions, don't hesitate to reach out to us.
Should you need assistance, aside from calling our customer service, you can also chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi, Bonnie B Pcd. This is Alex from SIMPLE Mobile.
We read your post. Your feedback really meant a lot to us. We apologize for this issue that you have gone through. It is not our intention to make you feel this way.
Our main goal is to provide quality service to our valued customers and help them with their concerns. We are hoping that you will give us a chance to redeem ourselves so we can help you out. To better assist you, kindly chat with us at https://***/contactus, or call us at 1-877-878-****. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also text the word HELP to 611611 to use our self-service menu. Thank you.
Hi, Bonnie B Pcd. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.