Simple Mobile
Reviews and Complaints
Chicago, Illinois
I was very satisfied
Nothing ask for Eric in customer service he was very nice in helping me with my situation he helped me out 
very good %ill asks for him again in customer service thank you
keep up the good work you are going places at ur job
User's recommendation: Just wait and be patient with customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
The absolute WORST phone company in existence
DO NOT GO TO SIMPLE MOBILE IF U WANT TO MAINTAIN THE LITTLE BIT OF MENTAL SANITY U HAVE LEFT.
Their customer service representatives are insensitive, rude, robotic turds who are paid to talk passive aggressive in their little Indian accents, and offer minimal assistance when THEY are in the wrong. Calling them only further infuriates you, and the situation. Every time i call for help with my internet- which goes out with the ACP $30 plan right in the middle of the month- they are of no help or understanding. Why am i paying you ppl $40 a month for add on internet when ACP is supposedly paying the company $30 of my bill?! So simple mobile walks away with $70 off of my name and account and i still get *** internet service that cuts off mid month???
-
GO TO H E L L L L
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Im leaving them and going to metro. But then, Ive heard bad things about metro as well! so its like I dont know what to do but one thing is for sure-
-
IM
LEAVING
SIMPLE ASZ MOBILE!!!
Never ever again will they see another dollar from me! I suggest youll do the same. These companies think were obligated to accept their subpar mediocrity. NO! No more.
-
I
Do
NOT
recommend
Simpleton simple mobile
- Everything about the company
Preferred solution: Full refund
User's recommendation: STAY AWAY AT ALL COST. Go to the other 20 phone companies
Hi, B Qfv Nunya B Qfv. This is Alex from SIMPLE Mobile.
Your feedback really meant a lot to us. As your service provider, this is not how we want you to feel and experience. We understand that your service is being disrupted or that there is a problem with the device itself. But, as far as we are concerned, this is something we do not want to happen.
We know how important it is to have a working phone nowadays. Please allow us to pull up your account and sort things out. Kindly chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to cancel and they refuse to cancel
I have been disputing my monthly charges for the last 7 months I've had to explain the situation to my bank every time.My phone was lost so I tried to cancel on their website but it required a security code,I called multiple times to cancel and they refused because I dont have the phone the get the code all they had to say over and over again is "im very sorry sir".I have even changed my credit card number multiple times and they are still able to charge it no matter how many times I change the card number,the only thing i could do is close out my credit card but I refuse to ruin my credit over this.
- Cheap service
- Are con artists
Preferred solution: My account finally cancelled
User's recommendation: Never sign up with them they will screw you over so bad
Hi, Johnny B Stq. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Cedar Rapids, Iowa
Turn on phone
Trying to change a phone that broke to a different phone with the same number. Very hard to do through your system. Customer service transferred to the experts and the phone hung up.
Hi, Guest-609****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Madison, Tennessee
I need my number back to t mobile
I ported my number from simple mobile to t mobile today and I still cant access my number on my new phone
Hi, Billi Bgf. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for doing business with us.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecharge my cell
By mistake, I recharged another number. My phone number is 337324****, but by mistake, I recharged 337324****. So, please help to transfer credit to my phone number.
Preferred solution: Please recharge my phone $ 20 plan please
Hi, Minaz N Hxe. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. Thank you for bringing this to our attention. We're sorry to hear that you refill these numbers by mistake and it wasn't going to the device where it is supposed to be.
No worries, we have tools here to make sure that it will credit to the right account. We will help you with this. Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now.
However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you. For further assistance, aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
No calls and Internet and rude interference in conversation
I got very little help repairing online account information after the phone line was hacked by someone entering my online account.my birthday is still wrong in there systems they want help me fix it .it's rude interrupting interference doing phone and chat calls.my keeps getting hot and shutting down want help my support calls are going to Africa simple mobile
- Security
- Security
Preferred solution: My services back working right
Hi, Alysha Rvx. This is Alex from SIMPLE Mobile.
We do apologize for this inconvenience. We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement.
Let us take a closer look into what is going on. Your satisfaction is of utmost importance to us, and we value your feedback. Please give us a chance to investigate and resolve your issue. Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Customer complaint
Good afternoon, my name is Joseph. The reason for my email is because I was given the wrong plan with misinformation. I was told for $10, I would receive 30 days of unlimited talk and text with 7 days of high-speed data. This misinformation was given to me on 05/06/2024, via a phone call from an agent that represents your company. On 05/11/2024 at 4:15 pm EST, I called the customer service line and spoke to an agent whose badge number is 511410. I informed her that I received a text stating my service is going to be cut off in 2 days when I just paid for my services to be valid for 30 days. This agent, whose badge number is 511410, stated that the original agent gave me misinformation and that there is absolutely nothing she can do about it.
I then asked this agent if there was any way I could get an extension, being that I was misled by the information the prior agent gave me. She refused to give me an extension or a refund and became very hostile and rude about the situation. I've been a loyal customer with this company for quite some time and I am extremely upset that not only will my services be cut off, but the agent was unapologetic and extremely rude, making matters even worse for me.
I would like to file a complaint on the agent whose badge number is 511410 and on the agent who gave me the wrong plan with misinformation. My phone number is 161********. I look forward to hearing from someone via text or phone call. Thank you.
Preferred solution: My service extended
User's recommendation: Don’t believe customer service reps they will lie just too get you off the phone
Hi, Guest-253****.This is Alex from SIMPLE Mobile. Please be informed that this is not an automated message.
We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. Your satisfaction is of utmost importance to us, and we value your feedback.
We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter.
If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. We don't want to lose a customer as valuable as you.
Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney grabbing,pure garbage service, horrible customer service
Simple Mobile is absolutely terrible. I called to add more data since my internet was exceptionally slow for some reason, and it didn't change a thing.
My internet is still incredibly slow. I called them and no one could provide a concrete answer other than to turn off your phone blah, blah, blah. I was then referred to a specialized team who couldn't do anything either, repeating that I've used up all my data even though I just purchased more data five minutes ago! I tried to request a manager or something, but I got nowhere.
Eventually, my calls kept getting dropped. I couldn't get a straight answer.
I am requesting a full refund immediately and moving on to another carrier. This service is unacceptable.
- Everything about the company
Preferred solution: Full refund
User's recommendation: Never
Hi, Rabecca Obr. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Device
DonI purchased a week ago, never saw anything but 2 red bars the full week. Ive rebooted it, my phone, my laptop and tv.
Still nothing. Called customer service. 3 calls in a half hour. First guy pressed buttons in my ear til I hung up.
Called back and got a women who told me the only way to check the device was for me to add more time. I did that. She couldnt figure it out, I asked for my money back and she started saying that the line was getting choppy and then hung up. Finally got someone on the third call that seemed like she succeeded at granting the refund but I wont know for 4-5 business days Best Buy recommended.
Theyre messing up your name Best Buy. Ill see you soon because I want my money back.
This place is a whole scam. Very disappointed.
User's recommendation: Do Not waste your time or money on this hotspot
Hi, Guest-595****. This is Alex from SIMPLE Mobile.
We are sorry to hear that. As your service provider, this is not how we want you to feel and experience. Our main goal is to provide quality service to our valued customers and help them with their concerns. We are hoping that you will give us a chance to redeem ourselves so we can help you out.
Please also know that we are continuously working on improving our procedures, products, and overall services to better serve our valued customers. Feedbacks from our valued clients are extremely important to us. If you have an unresolved issue or concern, don't hesitate to reach out to us. Rest assured, we'll be dedicated to resolve this promptly.
Aside from calling our hotline number you can chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Pharr, Texas
I got l jumped last Sunday after 12am lost all my credit cards and ss
I got and I this located my right shoulder and parole my wallet wit all information and my girls info as well
User's recommendation: Can you please help out I know where they live
Hi, Guest-586****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo y my phone isnt working i paid for a pre paid card
I paid for a 30-dollar refill plan and the phone isn't working. I want to know why it isn't working. I am getting frustrated.
Hi, Shane P Nkk. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
High Point, North Carolina
SCAMMERS! THIEVES!!!!
This is a SCAMMER company! The call center is in India.
They messed up my account. Emailed me saying the wrong phone number WHICH I NEVER ATTACHED A NUMBER BECAUSE IT WAS A MOBILE WIFI UNIT I PURCHASED.
NO MATTER WHAT NUMBER I GIVE THEM THEY CAN'T FIND MY ACCOUNT - WHICH I'M LOOKING AT IN THEIR APP WHEN I CALL THEM. DO NOT TRUST THESE THIEVES!!!
User's recommendation: Stay away! They are incompetent and LIARS!
Hi, Guest-599****. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
My acc has been blocked for unknown reasons. I have attempted to get this resolved 13 times in the past two days without success.
I cant get past the auth method because their system cannot handle all of the use cases.
I have had this # for 10+ years. At least I should be able to port my #.
- Affordable pricing
- Terrible outsources customer service with no training
Preferred solution: 1) be able to restore my service OR 2) unblock my number so it can be ported to another company.
User's recommendation: Dont use this company if you plan to keep your number for a long time.
Hi, Guest-250****. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Allow us to investigate this matter again, and give you some realistic options and resolution.
For further assistance, please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of service
I signed up for Simple Mobile for my sister. I first bought a monthly card, then decided to go autopay.
She broke the phone, and because they couldn't send me a code through the phone, they would not let me transfer the service over to a new Simple Mobile phone I purchased for her. They wouldn't look up my account by the credit card it was billed to, or even the MEI number on the phone.
The only way to stop the service was to call my bank and have them block Simple Mobile from any charges. They also wouldn't let me speak to a manager or anyone else.
- Phones are cheap
- Customer service is horrible
- Dont care about the customer
Preferred solution: Stop billing my account and just want to warn customers before they choose simple mobile
User's recommendation: Pick any other company but simplemobile
Hi, Rich K Jne. This is Alex from SIMPLE Mobile.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from SIMPLE Mobile to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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Hi, Guest-611****. This is Alex from SIMPLE Mobile We are glad to know that you are satisfied with your new phone.
If you need assistance, please do not hesitate to contact us. Thank you!