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I live in Kansas city. Near Kansas river there are no signals. very bad service. I am going to switch this service to some other. Data package not working, sometimes call disconnect in the middle due to loss of signals. I will prefer buying another carrier and toss...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

#1101102
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Service and data dropping. Calls will drop instantly. Internet buffer really bad b/c data goes straight into 3g. I think y'all should find a different server cuz T mobile going to make me go back to straight talk.
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Anonymous
Kate

I live in La and service drops every time I drive and make a phone call one second I have 4 bars , and a second later just 1 or it disconnects from lack of service, and that h...

MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

2.9
#1101038
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I live in Florida and we just got hit with hurricane Irma. A day before it hit simple mobile just stop working. No data no calls or text. 4 days later data works but calls drop. I end up using all my data to contact my family to let them know I'm safe. End up talking...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account ...

1.6
#1100500
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Simple Mobile - Only 2G service - no 3G or 4G/LTE

Simple Mobile
#1122870
1.0
Details
Since activating iphone 5 only gets 2G. Apn and ios updated, still no success. In the heart of boston...
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Simple Mobile - Very bad

Simple Mobile
#1122819
1.0
Details
Waiting so long on the phone and have called more than 3times now
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Diversity of Products or Services
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Simple Mobile - Can't recieve or make calls.

Simple Mobile
#1120314
It's been 3 months my simple mobile service been acting up. Changed the sim card still giving me issues. Cant make or recieve calls, my text come in late... This simple mobile service, sucks Big Time! I give it 0 stars.
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I Hate Simple Mobile

Simple Mobile
#1120215
1.0
Details
They Wont Let Me Extend My Phone Bill Any Company I’ve Had In The Past has Given me An Extension Without A Problem I’m Switching Back To Metro PCs
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
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Product or Service Quality
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Style and Design
Value for money
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HORRIBLE Customer Service, Deceptive Policies, Expensive Service. I paid over $100 bucks for the phone and then when I tried to get it unlocked so I could use it with another service they stated I had to have service with them for a full year before I could get the...
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Anonymous
Vidal

So bad service, rarely have signal.

MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.I'm sorry for the inconvenience that you have experienced.Let me help you to resolve the problem. Please send us an email with your account in...

1.6
#1098891
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I bought a sim card with a service plan of 25$ dollars weeks ago. First day, I tried to transfer my old number, it was not possible since they can't activate this sim card. Asked me to wait 48 hours. Waited 48 hours and contact them again. After investigation, they...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.I'm sorry for the inconvenience that you have experienced.Let me help you to resolve the problem. Please send us an email with your account in...

1.8
I didn't like
  • Ask for money when i receive a defective unit
  • Customer service unable to fix simple issue
#1095972
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I picked up an iPhone SE 32GB for $159 3 months ago and I have had no issues at all. I liked the Tracfone pricing better, but the price that I'm paying for Simple service ($25 per month) is also subsidizing the iPhone SE purchase. I might switch back to TF when my 12...
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#1087818
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I have no access to my phone account at all. I can not update or change my autopay feature. I'm unable to reset my password either. It should be as easy as texting the password to my phone. Pissed out I can get access to the info of new email address that I have no...
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MariaSM
MariaSM

Hi. Im Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve the problem. Please send us an email with your account i...

I liked
  • Gosmart mobile
I didn't like
  • Simcardnumberatsimplemobiledotcom username with no pw info
  • Account issues
  • Dropped data speed without notifying customers
#1080378
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I am with simple mobile for the past 8 years. Since July 1st 2017 I stopped getting 4g internet I now only get GPRS. Phone service has become horrible, when I send or receive calls the person on the other end cannot hear me. I get missed and dropped calls. SIMPLE...
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Anonymous
Deb

I have the same exact problem with Ultramobile. They told me it was the T-Mobile towers that were upgraded and that my whole family would have to purchase new phones. Are yo...

plxjammerplx_84
plxjammerplx_84

Just change service and go with Metropcs, they offer unlimited 4G LTE for $50. I'm gonna get the $99 ZTE ZMAX PRO as it's more than sufficient for my google maps needs and str...

2.7
#1079430
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I purchased 2 cards one for me and one for my husband problem ive had in 3 days of new service dropped calls but my husband after 2 days his service went out i called them and they said there is no record of his line ever having service or a record of the sim card...
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MariaSM
MariaSM

Hi. I'm Maria from SIMPLE Mobile.Were sorry for the trouble.To resolve the problem, please send us an email with your account information to simplemobile@fb-tracfone.com. Than...

1.0
#1075812
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I purchased a $60 plan (unlimited data plan). But the data connection turned off since that day. No internet on my fone. I called them many times. Its been a week now. Problem not solved. Im thinking about switchibg to another carrier. This is unacceptable
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MariaSM
MariaSM

Hi. Im Maria from SIMPLE Mobile. Im sorry for the inconvenience that you have experienced. To resolve the problem, please send us an email with your account information to sim...

Anonymous
Anonymous

I have the same problem and the customer service guys never told me they have an outage after calling,chatting at least 10 times,it's weird , they told me it's in my phone set...

1.0
#1075735
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