Adnan H Zet

Rechage

Hi I would like to recharge my phone But it seems my number is not working +175******** Can you please fix it
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Mohamad ilyas S

Because my phone pays 3 times do you charge 5 times,won't to pay just one time?

I want to pay for one but not sure up my payment,and then Im trying to pay 3 times can you return my payment please Thank
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Jean S Xwb
map-marker San Francisco, California

The service aint good the call keeps cut off

Each time my phone rings when I pick the call keeps cut off whats up cl and regular calls also too if guys not resolved this problem I will switch to another company I missed my T-Mobile so much I never had problems with T-Mobile at all.I need guys fix it Im not enjoying the service guys provide me at all.
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Loss:
$78
Pros:
  • What i need good signal if i pay for the service i need good service
Cons:
  • Okay

Preferred solution: I need guys to fix the problem i find with the service

1 comment
AlexTrac

Hi, Jean S Xwb. This is Alex from SIMPLE Mobile.

We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.

We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Chicago, Illinois

Simple mobile turned off my phone

Simple mobile turned off my phone
I just paid my Cell phone bill$30 in August 15th2023 & they Turned my phone of Three days later for what
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1 comment
AlexTrac

Hi, PissedConsumer503****. This is Alex from SIMPLE Mobile.

We are very sorry to hear that. As your service provider, our main goal is to provide quality service to our valued customers. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611

Anonymous
map-marker Boulder, Colorado

No ACP. Customer service lies to you

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After applying multiple times and doing everything over and over and over simple Mobile customer service in India always says that someone will be calling you and at a specific time but yet they never do so just like their sister companies they do not accept the ACP lifeline program that's available through the FCC with other carriers. Simple Mobile says they accept ACP but yet they'll never apply it to your account.

You will just keep being chatted to in the end it'll tell you to call and even that doesn't do any good. They accept the plan but then don't ever give you any credit which means they're probably keeping the money.

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User's recommendation: Use another cell provider

1 comment
AlexTrac

Hi. This is Alex from Simple Mobile.

We are really sorry for this experience. We understand where you are coming from and how frustrating this has been. This is not the kind of service we want our customers to experience. To further assist you in resolving your issue, please chat with us via this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Allentown, Pennsylvania

Extreme emergency

I have a formal complaint agaisnt simple mobile worst customer service reps. Can someone give me a fax no or an email address to submit my complain
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Anonymous
map-marker Silver Spring, Maryland

Simple Mobile In the DC area My phone have no service

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I use simple mobile for 8 year

But last week on 10/13/2023

I pay my service online from my account

I paid two times still pending and pending

I call the customer Nothing help just give me stress anytime i call customer service bcz he still tell me to pay for my service But I am ready to pay this make upset but still call customer service bcz I need my number backon 10/16 /2023 he turn on back my service I request information about my account bcz I want to transfer to another company bcz Done with all stress he give to me Also Request for Refrun for bcz I pay two time I request refund one payment i hope you give Back my money

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1 comment
AlexTrac

Hi. This is Alex from SIMPLE Mobile.

We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.

We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 6116.

Anonymous
map-marker New York, New York

Activating sim

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When I first switch to simple mobile 6 months ago, I did not have phone service for 3 days, and now I was told that I had to change sim due to, on another carrier. Since the switch i sim card, I am down 2 days now. This is a very bad network. Also, some of their customer service is very rude and don't call you back if the call drops. I would not recommend this company.
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User's recommendation: DON'T DO IT

1 comment
AlexTrac

Hi. This is Alex from Simple Mobile.

Please accept our deepest apology for this experience. We understand your frustrations right now. Allow us to investigate this one in the system. Rest assured that we will process your refund request if there are any discrepancies.

For further assistance, you can chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Iselande F

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queens, New York

Error in shipping address

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Simple Mobile - Error in shipping address
I did pay for the phone and $25 plans for a new phone number. I did receive the phone on 7/12/23 without the SIM card. Since yesterday yesterday until now I am calling the customer service the call center Reps keep hung up on me I dont know what to do. 0/10 for customer service
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1 comment
AlexTrac

Hi, Iselande. This is Alex from Simple Mobile.

We do not want our customers to have a bad experience. We are working on ways to make improvements. Allow us to reevaluate the status of your purchased SIM card and see what is causing its delay. Rest assured that we will do our best to properly escalate your concern and help expedite the whole process.

For further assistance, you can chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Olene Cnp

Wrongful deduction

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My monthly payment was deducted twice. I will appreciate if the wrong deduction can be use for subsequent month payment to avoid refund please. I will appreciate your prompt action on this to save my money. Also the simple mobile should not make twice deduction for the same policy without notifying the client that the first payment is successfully completed.
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Loss:
$34

Preferred solution: Full refund

User's recommendation: The same timely response to other customers.

1 comment
AlexTrac

Hi, Olene Cnp. This is Alex from SIMPLE Mobile.

We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.

We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Desiree G Vrl

Poor service

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Was hung up on during transfer nobody took the call i dont appreciate the service my name is Desiree Garcia 509571****
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Loss:
$40

User's recommendation: Not appreciated

1 comment
AlexTrac

Hi,Desiree G Vrl. This is Alex from SIMPLE Mobile.

We are very sorry to hear that. As your service provider, our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.

We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Doak Pzy
map-marker Reno, Nevada

Refund issue

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It's impossible to communicate with anyone at simple mobile, the language barrier is out of control. They also 'drop" calls all the time. I cancelled my service, so I thought. My phone was broken and I had switched phones and companies. They charged my bank account 2 months in a row after I had cancelled. They kept telling me to check of fix the problem, they had to verify my phone number. I don't have the damn phone or number anymore. So I haven't had any luck trying to fix this issue or to make them understand. Very frustrating
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User's recommendation: Don't use Simple Mobile. Hard to refill and no communication

1 comment
AlexTrac

Hi, Doak Pzy. This is Alex from Simple Mobile.

Please accept our deepest apology for this experience. We understand your frustrations right now. Allow us to investigate this one in the system. Rest assured that we will process your refund request if there are any discrepancies.

For further assistance, you can chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Wesley R Ybp

Customer service

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I've spent a lot of money just to not be able to call out or receive calls. Third world *** don't have a way to call them when I can't even usee 611.shut the company down.
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Loss:
$300
Cons:
  • No customer service n

Preferred solution: Ability to use my phone.

1 comment
AlexTrac

Hi, Wesley R Ybp. This is Alex from SIMPLE Mobile.

We are very sorry to hear that. As your service provider, our main goal is to provide quality customer service to our valued customers. We understand that your service is being disrupted or that there is a problem with the device itself. But, as far as we are concerned, this is something we do not want to happen.

We are hoping that you will give us a chance to redeem ourselves so we can help you out. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Robert P Qrx
map-marker Lacey, Washington

Phone records from April 2021

Simple mobile ripped me off on a Samsung phone last year. I have phone records from April of 2021 I need to clear my name on a misdemeanor trial. They sent me a suppena but refused to honor it leaving without a phone and sent me a Motorola and wouldn't unlock it. Got another phone and they tried blocking that . Unethical
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Loss:
$500
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Be careful

2 comments
AlexTrac

Hi Robert P. This is Alex from SIMPLE Mobile.

We read your post and we'd like to apologize for the trouble you have gone through. Allow us to fully evaluate your situation so we can provide you with the best possible resolution. To further assist you, please chat with us via this link https://***/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Guest
reply icon Replying to comment of AlexTrac

Then send the records and a refund

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Lula A Jip
map-marker Naperville, Illinois

Issues

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Updated by user Oct 16, 2023

Phone is not working data is not working.sumple mobile is not a good phone company

Original review Sep 15, 2023
I had enough reward points for a service plan last month but instead of using the reward points they used the service plan in reserve.according to customer service I lost my service plan.i am not a happy customer this is the second time.
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User's recommendation: Great phones and use your points right away or they will be taken

1 comment
AlexTrac

Hi Lula A. This is Alex from SIMPLE Mobile.

We read your post and would like to apologize for what happened. Allow us to fully evaluate this issue and ensure that there is a resolution for you. For further assistance, you can chat with us via this link https://***/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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