Simple Mobile
Reviews and Complaints
Cannot call any long distance number/ PeriodCannot call a Canadian Number
User's recommendation: Get assurances that your plan has long distance calling not just licsl
Need refund for payment
Refund
You are not helping bad customer service she charges me card $56 dollars for no reason bad customer service bad customer service
Odd recitdings
Preferred solution: I want answers. If these problems aren’t resolved I won’t renew again. I doubt you’ll give me my money back now.
Hold on carrier pin on my phone and refuses to take it off
Horrible Customer Service!!
The customer service people enjoy making you wait and wait wait and then hang up !! Over and over it's been about 5 hours trying to get a simple procedure done !!
It's foreigners with obvious disdain for US citizens. Try some other service
User's recommendation: Do not buy it
My service isn’t working
User's recommendation: Don’t use simple mobile
I pay my bills is not connected
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone not making calls
Preferred solution: Full refund
Billing
User's recommendation: I have been with Simple for awhile . I really like them.
Bad service
I was charged for 4months from my bank account without possibility to use your service with prepaid card due to unreasonable blockade of my sim account.My simple mobile account is dpopov75@***.bg simcard 240 227 *** *73 952. Just stop to charge my bank account for what I am not anle to use
User's recommendation: Not recommended for anyone
Technical Support
User's recommendation: To date Personally I like simple mobile and I do Recommend them,..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chester, PennsylvaniaGetting my phone to werk thru them.
User's recommendation: Think twice no three times before buying their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Omaha, NebraskaMy phone got stolen and i want to shut it off and transfer everything to this phine
Preferred solution: I want my stolen phone shut off and everything transferred to this phone.I just got service on it the same day it got stolen so transfer everything to this phone and shut the other one off and I will be content with that
User's recommendation: Do not use Simple Mobile it ain't worth a ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever recieved order
Do not use this company! Ordered my cell phones from them and I never received my order.
Called 4 times on the last call I was told my order was not paid for. Well it was.
Just keep getting the run around. Very frustrating!!!
- Joke
- Joke for a business
Preferred solution: Full refund
User's recommendation: Rude and took my money.
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Hi, Inell Ytg. This is Alex from Simple Mobile.
We sincerely apologize for placing you in this predicament. We would like to inform you that we can only convert an airtime plan once. Hence, you can sell it to your friend or go back to the store and bring the receipt where you purchase the plan and ask for a replacement. For further assistance, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.