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1.3 Based on 62 reviews
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    • Poor customer service 6
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I have signed up for auto reup which should be discounted for $5.00 & hadn't!! Ok... Whatever!!! But why are these f***ing b****es charging my card twice a month! I really hate this service I am changing to a legit provider next month! Don't f*** with my hard earn money!!! VERY BAD PHONE SERVICE PROVIDER HORRIBLE CUSTOMER SERVICE

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Charged my credit card 3 times for the same month. They refuse to reverse charges immediately. Contacting bank and authorities to file charges.

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Did not receive service paid for

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I beg you with every single thing you have, do not go with these guys. They are terrible, and would exploit you with their dishonesty. They are WORST than slave masters. I pray they go bankrupt from today. They changed my phone bill due date from 30th every month, all the way to the 26th. They are so HORRIBLE. May simple mobile be horrible from today. May their 3 million customers start switching from now. May they have no more money and peace... Read more

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RIPPING OF the customers. Simple mobile has the worst customer service in US. It's piece of *** service. Very bad connection all the time. Can't use hotspot tethering at all, they don't refund anything even though it's their mistake, they overcharge and steal you MBs if you have a 4gb or 10gb LTE plan. I had a a really bad experience with this company and my other friends too. Manager Jerry is very rood to all customer, when you call to a... Read more

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Had the 60 dollar plan with unlimited hotspot... and its a lie ... they also block certain items from using the hotspot.. turning off your service... HOW YALL GONNA ADVERTISE UNLIMITED HOTSPOT AND TURN ME OFF .. there answer was where loosing money

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I have spent more than two hours (on two occasions) trying to solve an issue. I could not make phone calls!!! At the end of it I still could not make calls. I asked for a refund on they say they had no record of me paying that months bill DESPITE the fact that I received a text thanking me for refilling my account. Terrible terrible company. I have spent more than two hours (on two occasions) trying to solve an issue. I could not make phone... Read more

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Pathetic customer service. NEVER EVER buy from them.

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They had server issues where the internet would not connect for the past 11 hours. The customer service line took 40 minutes to get through the first time- for the rep to state their systems were fine & that it was my phone. They sent me a txt with some APN settings to change ( which i learned how to change while doing it myself). Internet still would not function. I called back to report this, took another 40 minutes to get through before 30... Read more

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Yes simple mobile sucks i live in nych n when am in the hallway i get no service at all i gotta wait to i go outside or inside to use it and my phone is brand new this is definitely the worst ive had

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