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So last month I had 2 transactions taken out of my bank account. They said they had no record of one transaction which made no sense. I decided to let my sister call them back because I was funing and about to go off on the representative. They were able to give me a...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Please send us an email with your account i...

2.1
#1144126
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Paid for the truly unlimited plan $52. Service was never lte no matter where I went. Always 4g and nothing seemed to work except calling(sometimes) when I called to have the issue overlooked. I was greeted by a rude female who instead of fixing my issue downtalked me...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Please send us an email with your account i...

Anonymous
William

Forget the BBB.They will do nothing and have no legal influence anyways.Vote with your wallet.

1.0
#1143326
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Simple Mobile - They can never resolve a simple issue of Internaional Calling
Simple Mobile - They can never resolve a simple issue of Internaional Calling
I use their unlimited plan which says you can make unlimited International calls but all of a sudden they change their plan without any information. I'm not able to make International call and their representatives are not able to resolve the problem. They don't even...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Please send us an email with your account i...

1.9
I didn't like
  • Poor customer service
#1142204
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Simple Mobile - Change of phone number

Simple Mobile
#1141465
Lady who assisted me with with my issue was very kind and helpful
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Simple Mobile - Champion of fraude

Simple Mobile
#1131974
1.0
Details
I pay my bill octobre 18 th he disconnect me november 15
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Simple Mobile - *** Terrible

Simple Mobile
#1128997
The company lied when I purchased my plan. Plan does not work in Canada and now I am a woman traveling alone without any service. Very scary and I can't even talk to my child. ....very disappointed and will be out a lot of money!!
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Simple mobile cannot reach Georgia

Simple Mobile
#1128587
I'm just making it to Georgia Yesterday and haven't been able to make OME CALL to my family to let them know One Thing! It's Sad to Pay a company that DOES NOT WORK O. THE BEHALF OF THE CUSTOMER!
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I paid for a 25. dollar card and the cashier at fry's didn't fix it nor the manager at fry's and simple mobile thought id just eat it... now their saying i didn't email the info but my bank shows they took the money and simple mobile it putting on my cell phone... i'm...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Please send us an email with your account i...

1.1
#1141938
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When I paid my bill for the month of November I accidentally selected the wrong service. So I called customer service and ask them to change it to the other plan I really wanted which was the same price. The "representative" I spoke to said that they made the change...
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Anonymous
Michael young

Seems as though they do this to a lot more than just you I’ve been a customer for almost a year and have had many horrible experiences this most recent being the worst. They h...

MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us an e...

1.6
#1139743
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I purchased one of their phones. I purchased a phone and a $30 prepaid card. I wanted to transfer my number to the new phone. I tried online and had no luck. I called the 866 number and was on the phone a total of 3 hours with 3 different people and they could not...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experience. Let me help you in resolving that issue. Let us further check your account. To resolv...

Anonymous
Rod

Update . . . I still don't know why Simple Mobile couldn't tell me why they couldn't activate my phone. It turns out the problem was with the store where I purchased the phone...

#1139471
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This company messed up my bank account. Charged my account and then tells me i couldn't purchase that plan for my phone. Tells me this after they take the money. Now they have tied up my account. I will lose my service on 12/1. Until the money is back in the account. I...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us an e...

#1137922
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This phone has not worked from the start. The place I purchased it can not give money back - only offered another phone of the same value. I have talked with customer service and had chatted on line several times. It finally came down to them saying there is nothing...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Let us check your account. To resolve the p...

#1137842
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this sonova b^#^$s slowed my data so much that even google.com didnt want to lo, is pathetic and the funny thing is i was paying 60 dollars a month to this pathetic thiefs and right after 2GB of using the data they praticly disconnected my data. this s^#$^ happend...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. To resolve the ...

1.0
#1137288
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Contact Simple Mobile

Mailing Address:
Simple Mobile Corporate Office
Miami, Florida
United States
Phone:
(877) 878-7908
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Since I switched to Simple Mobile, I've been on the phone with customer service for over three hours. I enrolled in auto re-up about halfway through my first 30 days, and was charged promptly on the first day of the new month. But my 1GB of data didn't reset, and my...
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MariaSM
MariaSM

Hi. I’m Maria from SIMPLE Mobile. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. To resolve the ...

1.1
I liked
  • Very very very unsatisfied
  • I am very unsatified
I didn't like
  • No access to phone account
  • Customer service unable to fix simple issue
  • Poor customer service
#1137021
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