Simple Mobile
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Simple Mobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simple Mobile has 1.6 star rating based on 428 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Simple Mobile to a friend or colleague.
- Rating Distribution
Pros: Very very very unsatisfied, I am very unsatified, Cancelling their services.
Cons: Poor customer service, Customer service, Customer service unable to fix simple issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simple Mobile has 1.6 star rating based on 428 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Simple Mobile to a friend or colleague.
- Rating Distribution
Pros: Very very very unsatisfied, I am very unsatified, Cancelling their services.
Cons: Poor customer service, Customer service, Customer service unable to fix simple issue.Recent recommendations regarding this business are as follows: "Do not purchase simple mobile they suck", "Stay away", "Cannot ! do not know anything about it .", "Look somewhere else for service", "Don’t bother!".
Most users ask Simple Mobile for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Simple Mobile Reviews
"Good price"
Good in price good signal 11111**** 222222****556********&)(;fhhjkkkjhhggffdddgjkkj Iuyttuiioijhhggggg
"Because you somehow disconnected my phone"
They took my monthly payment and now say my phone isn't registered so I can't make phone calls they are worst mobile phone company in existence. Had issues...
Lake Wales, Florida
Because you somehow disconnected my phone
User's recommendation: Do not purchase simple mobile they suck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montclair, New Jersey
Will not unlock paid for iPhone.
- Everything about this verizon offshoot sux
Preferred solution: I want my iPhone unlocked and capable customer service would be nice.
User's recommendation: Stay away
Hi Subvocal. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Let us take a closer look into what is going on.
Please give us a chance to investigate and resolve your issue. Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Odintsovo, Central Federal District
Bad experience connecting the minutes (plan) with the phone.
I bought the phone at Walmart ($39.99) and the minutes (plan) at Family Tree ($30) - Chicago.I lost more than that amount because this is the second time within a month that I bought a bad Nokia with the Simple Mobile service at Walmart (which was exchanged for this...
They are both active, though. I called customer service, but for X or Y reasons they could not help.
Bottom line, I do not know what to do. I paid for a service that I am not getting.
Bad for the company, I think. Yet, since I already paid, can you help?
Preferred solution: The phone working.
Hi. Maria C Ubf.
This is Alex from TracFone Wireless. We hope this message finds you well. We wanted to reach out to you to check if your issue or concern has been resolved or addressed. Your satisfaction is of utmost importance to us, and we value your feedback.
We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Resolved: Complaint
Company fixed the issue and I have been provided with product or service ordered.
User's recommendation: Buyer beware
Hi Carmen. This is Alex from Simple Mobile.
We do apologize for this experience. We understand where you are coming from and how frustrating this can be. Let us help you resolve this issue For further assistance, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Phoenix, Arizona
Big mistake
Well what started out as a pissed off at cricket after 14 years I wanted this one phone if your new customer it was $300 less existing customer nothing it was same price full price of course you know I tried canceling and then getting service again but they wouldn't do it so hooked up with this in the beginning seem like a good idea but I noticed the first 4 months every time I made a payment for some reason the phone quit working and I had to call and have them waste an hour of my time trying to get the phone working again so the following time about a card I said screw it screw the out of pay I went down and bought a $40 card put it on there nothing but issues the date of the card when I put it in didn't match the due date on their website so they cut me off bought a Samsung phone in December supposedly new still paying on it doesn't work like it has a virus so I reuse my Motorola and I had an issue reconnecting back got it resolved about a $40 phone card supposed to expire on the 14th of March still had 9 gig of data left somehow or another they took a payment $28.50 it took the place of my $40 card which I still had nine days and this plan only had three gig couldn't help me with that all in all when I got the Samsung it took 11 different Representatives till it finally was able to get it connected I'm shopping for somebody else now screw this and I'm going to find out if it's a sub company of another company to make sure I don't go through this again shop elsewhere
User's recommendation: Look somewhere else for service
Hi, Richard D Kdd. This is Alex from Simple Mobile.
Please accept our deepest apologies for your experience with our service. Your feedback really meant a lot to us. As your service provider, this is not how we want you to feel and experience. But, as far as we are concerned, this is something we do not want to happen.
We want to sort this out, and we are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Trash company
User's recommendation: Do not deal with this company
Hi.Om Y Wex. This is Alex from SIMPLE Mobile.
Your feedback really meant a lot to us. As your service provider, this is not how we want you to feel and experience. We understand that your service is being disrupted or that there is a problem with the device itself. But, as far as we are concerned, this is something we do not want to happen.
We know how important it is to have a working phone nowadays. Please allow us to have another opportunity to make things right. To further assist you, chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Simple mobile is the most unprofessional and borderline criminal company that i have dealt with!
Id like to know how its legal for your representatives to say verbatim, " im not allowed to tranfer you to a supervisor. Id like to know how no notes are taken or saved about the issues ive stated or steps taken to remedy my account.
after 3 months of calling and speaking with representatives over 15 times (sometimes for more than an hour) trying to get a phone activated im still having to explain the situation every phone call. Im having to wait
- Everything about the company
Preferred solution: Full refund
User's recommendation: Never deal with this company
Hi, Samuel B Wje. We sincerely apologize for the inconvenience you encountered.
As one of our valued customers, this is not what we want you to experience. We understand that you have spoken with a customer service representative and feel that your issue is not being handled quickly enough. It is not our intention to delay a resolution. Please know that we are continuously making improvements to better assist our customers.
Allow us to have another opportunity to make things right for you. For better assistance, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Restricted service and no one will help!
- Verification
- Terrible customer service
Preferred solution: My service reinstated!
User's recommendation: Don’t bother!
Hi, Lindsey L Xcf. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Let us take a closer look into what is going on.
Please give us a chance to investigate and resolve your issue. Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
They are very unhelpful. I asked to speak to a supervisor, and she would not let me.
- Phone
- Not being able to unlock the phone so the that i spent for the cricket sim card and the minutes to go on it can i use now
Preferred solution: To have my device unlocked and to have professional help from the corporation that owns the company
Hi Erick. This is Alex from SIMPLE Mobile.
We sincerely apologize for the inconvenience you have gone through with our service. This is not how we want you to feel and experience. To further assist you with your unlocking issue, please chat with us at https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word UNLOCK to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaints
- Nice internet
Preferred solution: Full refund
User's recommendation: no recomendable
Hi, Elsa. This is Alex from Simple Mobile.
Please accept our deepest apology for this experience. We understand your frustrations right now. Allow us to investigate this one in the system. Rest assured that we will process your refund request if there are any discrepancies.
For further assistance, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cut service
- Cut service before date pay
- I paid for the service and they cut me off despite it
Preferred solution: Price reduction
Hi, Diana R Whm. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Let us take a closer look into what is going on.
Please give us a chance to investigate and resolve your issue. Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ashtabula, Ohio
Didn't get my order
User's recommendation: Don't order from here
Hi. This is Alex from SIMPLE Mobile.
We read your post, and we sincerely apologize for the inconvenience you have experienced with our service. Allow us to investigate further this order issue so we can provide a concrete resolution. Please chat with us at https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mumbai, Maharashtra
Smart pay for phone payment only issue
- Great products and service
- Double billing occurs repeatedly
Preferred solution: Full refund
User's recommendation: Fix it now
Hi Melissa K. This is Alex from SIMPLE Mobile.
We do not want our customers to have a bad experience with the service. Allow us to investigate your account so we can help you fix the issue. To further assist you, please chat with us via this link https://***/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Our sincere apology for the inconvenience this has caused you.
Kansas City, Missouri
To get PUK code
Hi, Kiauna Uwl. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We know how important it is to have a working phone nowadays. Please allow us to pull up your account and sort things out.
For further assistance, please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Cancel charges/ never applied for simple life
Preferred solution: Stop the charge on my gold card and any future charges .
User's recommendation: Cannot ! do not know anything about it .
Hi Ron P Giv. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Let us take a closer look into what is going on.
Please give us a chance to investigate and resolve your issue. Please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Data connection
Preferred solution: My data working
Hi, Juniorlyn F. This is Alex from Simple Mobile.
Please accept our deepest apology for this experience. We understand you have spoken with a customer service representative and feel that your issue is not being handled quickly enough. It is not our intention to delay a resolution. Allow us to review the account and make this right for you To better assist you, please chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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Hi, Aaron N Vtu. This is Alex from SIMPLE Mobile.
We read your post, and we're sorry if you had a bad experience with our service. This is not how we want you to feel and experience. Let us further review your account so we can help you fix this issue. Kindly chat with us at https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611