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Just spent the past 2+ hours on the phone with 3 representatives from Simple Mobile. These people - clearly based in the Philippines are only trained to read off a script - will put you on hold NUMEROUS times to keep 'checking' to look like they are working on the issue.

In the end of wasting all this time - I STILL HAVE NO RESOLUTION!!! I have used Simple Mobile for one year now (with an unlocked Samsung Galaxy Note 2), and have had many issues not with my phone but with Simple Mobile!! My current issue I have been experiencing for 2 weeks now - whenever I miss a phone call, the people calling me leave a voicemail message, but I NEVER receive it. I check my voicemail box, nothing.

Doesn't show missed call, no voicemail message, nothing. The issue is beyond frustrating - I have been missing many important calls, and I have no way to retrieve these people's messages (they think they are leaving and they think I am receiving). Even the representative today tried to call two times and leave a message - nothing showed up!!! He cannot figure out what to do, but says the issue is clearly on their end (the server/provider), not with my phone.

After calling their number (1-86*-667-****) to speak to 'supervisors' who don't exist - after 2 hours and all this aggravation, all they can tell me is to call back in 24 hours to see if the problem is still there!!! ARE YOU KIDDING!?!? The problem WILL still be there - and I am now looking for a different provider that I can use with an unlocked gsm phone, this place is for the birdsโ€ฆ.NO ONE can help you with your issues!!!

WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. If you know of any providers you would recommend, please list for othersโ€ฆthanks

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Location: Boynton Beach, Florida

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MariaSM

Hi. I am Maria and I work with SIMPLE Mobile.

Please let me help you get this resolved. Send me an email at SM.CorpResolutionTeam@simplemobilemail.com and we will resolve your problem right away. Include your name, a contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/HHL6ZX. Thanks.

MariaSM

Hi. I am Maria and I work with SIMPLE Mobile.

Please let me help you get this resolved. Send me an email at SM.CorpResolutionTeam@simplemobilemail.com and we will resolve your problem right away. Include your name, a contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/HHL6ZX. Thanks.

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