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  • Customers like
    • Breaking contracts1
    • Simplemobilecoupon best prices1
  • Customers don't like
    • Poor customer service2
    • Theft2
    • Breaking contracts2

  • Jun 18
  • Cellular Phone
  • Cell Phone Service
  • 1
  • 1
  • 58
  • REVIEW RATING 3/5

My phone was not making outgoing calls or receiving them so I called them to resolve the matter, I got hung up on 2 times and when I finally did reach them it had to be from a third party. The lady that provided "customer service" to me was very mean and caddy and did not know how to listen. Needless to say it was very stressful to fix the problem of my phone was not pleased with what they like... Read more

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  • Jun 16
  • Cellular Phone
  • Redondo Beach, California
  • Cell Phone Service
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

Their website offers two emails (crazytalk@simple mobile.com and custsrv@simplemobile.com) and the both bounce back every time. No live person (tech support in India I presume) seems to have any answer for this: Simple mobile advertises this function for texting via email right on their website: "Simply email the 10-digit wireless number plus: @smtext.com (example: 9495551212@smtext.com.)" ... Read more

Was this review helpful? 0 0

I bought a cellphone April. UPS said it got lost and told me to contact simple mobile. I did and cancelled the order for not acting on it. My bank said it's s still refusing to refund my money. Add comment

*** piece of *** never works and they should go out of business if they can't fix their *** system. Thinking about suing them Add comment

  • May 26
  • Cellular Phone
  • Sim Card
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

A representative of Simple Mobile located somewhere in sunny Dominican Republic incorrectly assured me that a Simple Mobile SIM card would work in my current Sprint handset. After activating and inserting the SIM card into the phone an invalid SIM card code appeared. Calling support again I was told to contact Sprint who would gladly unlock the phone, which, of course, they would not. The next... Read more

Was this review helpful? 2 0

Simple mobile customers services don't give a dam about their customers even their distributor....terrible customers services Add comment

  • May 15
  • Cellular Phone
  • Philadelphia, Pennsylvania
  • Positive Experience
  • 1
  • 1
  • 87
  • REVIEW RATING 5/5

I like the service personally. It is very affordable. They have a site simplemobilecoupons.com that sells the cards half price. I usually buy one and get one free. Or I just get a $40 card for $20. Last year I brought their 6 month plan for $120. You just can't beat the prices. I also notice they have 3 and 5 year plans cheap. There is no need to pay those high prices for cell phone service.... Read more

Was this review helpful? 2 0

i reup my cell, so they told me that my total would come out to $52.03 so when i checked my bank statement, they ended up charhing me $56.79, so i called them and told them that why they charged me five more dollars and they didnt wonna give me a refund or add a discount to what they over charged me, they said theres nothing they can do, some bushhhiitttttt. Add comment

  • Apr 22
  • Internet
  • Data Service
  • 1
  • 1
  • 103
  • REVIEW RATING 4/5

I didn't get what I paid for (didn't get data), and they wouldn't refund me. Had to charge back credit card, which looks bad for me with CC company. *** those ***, please don't use their service unless you like to lose money and waste time with bad customer and tech support. Why do I need 100 words? Why do I need 100 words? Why do I need 100 words? Why do I need 100 words? Why do I need 100... Read more

Was this review helpful? 1 0

This simple mobile thing is a joke I can't pay my bill they taking money off my card I try to pay for and then I called they put me on hold like 10 time this is crazy something need to turn them in now Add comment

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