Simple Mobile Complaints and Reviews

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Simple Mobile
Main address: PO Box 147 92650-0147 East Irvine CA
877-878-7908, , crazytalk @ mysimplemoble.com
  • 205+2 mobile complaints
  • $32.1K claimed losses
  • $155 average
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  • Oct 19
  • Cellular Phone
  • Extra Charges
  • 1
  • 1
  • 16

I make a mistake on paying my monthly bill,and they tell me.sorry but we can't do nothing about it.they charge me extra because they can't refund my money. Read more

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  • Oct 15
  • Internet
  • Anderson, South Carolina
  • Internet Data Usage
  • 1
  • 1
  • 35

I have had my service going on 6 years. I have never had a problem with my data usage. The last three month they claim that I have gone over my 1g data and throttled back my speed. The first month I was suprised because I have done the same thing for the last three years. The only time I use the internet is while I'm at lunch. Now I know that the apps use the internet and things like that but the... Read more

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  • Oct 02
  • Cellular Phone
  • Bayside, New York
  • International Calling Service
  • 1
  • 1
  • 68

I called Simple mobile numerous times to let them know my international plan was not set up.I was told to call a (786) number for my first call and then to call directly my international number. I didn't work.I call SM to fix this problem. Today, I stayed 1 hour 42 minutes on the phone with them, I was sick and tired to wait and finally I hanged up because they were unable to help me . I asked... Read more

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  • Sep 26
  • Cellular Phone
  • New York, New York
  • Poor Customer Service
  • 1
  • 1
  • 72

I'm using simple mobile near 4 years. After the transfer to tracphone the service simply doesn't exist. The website has constant crashes/bugs. It is difficult to navigate. The customer service is nonexistent.. they only know how to ask for credit card information..Spanish speakers are in Colombia. English speakers are in India/Bangladesh? Nothing in US. I miss the old ladies in US. What... Read more

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  • Sep 23
  • Cellular Phone
  • Springfield, Missouri
  • Phone Internet
  • 1
  • 1
  • 32

Horrible. I can't get any internet outside of my house. I'm going to boost friday Read more

Was this review helpful? 1 0

     

  • Sep 17
  • Cellular Phone
  • Houston, Texas
  • Phone Service
  • 2
  • 2
  • 84

During this month September I have lost count on how many times I have had to call customer service and they were not able to help. First of, they are all based in Fillipine and they cannot understand English and cannot speak English fluently. On the few occasions when I found that they were able to speak English, they stuttered. Anyway, I am going to switch from this horrible simple mobile... Read more

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  • Sep 15
  • Cellular Phone
  • Boynton Beach, Florida
  • Mobile Service
  • 2
  • 2
  • 58

Just spent the past 2+ hours on the phone with 3 representatives from Simple Mobile. These people - clearly based in the Philippines are only trained to read off a script - will put you on hold NUMEROUS times to keep 'checking' to look like they are working on the issue. In the end of wasting all this time - I STILL HAVE NO RESOLUTION!!! I have used Simple Mobile for one year now (with an... Read more

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  • Sep 04
  • Cellular Phone
  • Toledo, Ohio
  • False Advertisement
  • 1
  • 1
  • 64

I purchased a 50.00 unlimited international (CALLING AND TEXTING INTERNATIONAL PLAN) that on your website does not list any specific countries that were not allowed...I called your customer service at which time they were very unaccomodating and just said NO!!I wanted to switch back to my old plan and just add the 10.00 pay as you go plan so that would include where I wanted to call which was to... Read more

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  • Sep 02
  • Cellular Phone
  • Las Vegas, Nevada
  • Horrible Customer Service
  • 1
  • 1
  • 46

Horrible customer service! This is my second month with the company. I went over my data the first month, reup when ibeas suppose to data is still stuck at an E no 4G. Called customer service got the run around. Spoke to a supervisor Jasmine Id# 511884 who tried to tell me it is my phone I need another phone or a new SIM card. Explained to her that my husbands phone is doing the same thing. ... Read more

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  • Aug 19
  • Cellular Phone
  • Miami, Florida
  • False Advertisement
  • 2
  • 2
  • 102

SM finally admitted to me today that even thought they adversize ReupOneTime service and even though we had this option for 4 years now, they will not provide us this service any longer. We have had SM since 2010, always reup one time at the end of our month, however last three months declined each time, they blamed it on the bank, I called bank they said no, we did not decline transaction, and I... Read more

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